Ticketing Agent Part-Time

Spiegelworld•Atlantic City, NJ

21h•Onsite

About The Position

Spiegelworld is looking for a Ticketing Agent Part-Time to join our team at The Hook within Caesars in Atlantic City. This position will be responsible for selling tickets to all shows/events as well as booking restaurant reservations for our Spiegelworld dining establishment, Superfrico. Put your outgoing personality, love of entertainment and first-class guest service skills to work connecting guests with Spiegelworld shows. Agent will function as an ambassador to the company. This position reports directly to the Ticketing & Venue Manager at the Hook. This is a part-time position that pays $16.5/hour. The anticipated part-time schedule is 3-4 days per week (Thursday-Sunday, subject to change), and between 15-20 hours/week.

Requirements

A minimum of one year of entertainment street team, sales, or ticketing experience is required.
High school diploma or equivalent.
Ability to effectively communicate in English, both written and verbal.
Proficient at Microsoft Word and Excel.
Must be a self-starter and able to work in a hectic fast-paced environment, while maintaining a professional, courteous demeanor.
Strong work ethic with flexibility to work nights, weekends, and holidays.
Ability to work independently and as part of the team.
Effectively assist with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise, and firmness.
Display an understanding of, sensitivity to, and appreciation for the diverse ethnic, socio-economic, disability, and genders of guests and co-workers.
Maintain a professional, neat and well-groomed appearance, adhering to Spiegelworld uniform and appearance guidelines.
Comfortable improvising in the moment as part of the guest experience.
Successful background check clearance prior to hire
Must have a valid work authorization for the U.S.

Nice To Haves

Ideal candidates will have worked directly in the entertainment or performing arts industries.
Experience with AXS or Archtics is a plus.

Responsibilities

Identify and engage with potential guests through face-to-face interactions in a friendly, courteous, and professional manner.
Promote, upsell and cross-sell all Spiegelworld shows and experiences while engaging with guests on the boardwalk and at the various ticket booths.
Actively engage in our antiracist commitment and internal practices by participating in offered learnings, engaging in conversations around Equity, Diversity, Inclusion, and Accessibility, and helping us maintain a safe and welcoming workspace.
Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction.
Be able to work at all Spiegelworld Ticketing locations as needed throughout Caesars Atlantic Hotel.
Ability to meet and exceed sales goals, while working as part of the team.
Sells and processes ticket orders and revisions, and will call for show/events utilizing prompt and courteous service to guests.
Provides answers to guests questions, furnishes detailed information regarding shows and events.
Handles and must balance large amounts of billback/credit card charges daily.
Maintain Hook retail and merchandise inventory and adequately report it to management on a daily basis.
Embrace and sell various Hook retail and merchandise items.
Notifies supervisors and/or security of any unusual events, circumstances, missing items, or alleged thefts.
Keeps all areas of work cleaned and organized.
Must become proficient with various internal computer programs, ie. AXS, Archtics, Shopify, etc.
Is a self-starter and able to work in a hectic fast-paced environment, while maintaining a professional, courteous demeanor.
Other duties as assigned by your manager.