[Seasonal] Ticket/Will Call Agent

The Western Stock Show Association•Denver, CO

14h•$20 - $21

About The Position

As a Ticket/Will-Call Agent at the National Western Stock Show, you will be a primary point of contact for guests, providing courteous and efficient service in ticketing and will-call interactions. You will answer guest questions, fill ticket orders accurately and quickly, and process payments while following all Ticket/Box Office policies. The role helps ensure a smooth guest experience by minimizing wait times while balancing urgency with a welcoming demeanor. The ideal candidate is friendly and service-minded, has customer service and cash-handling experience, works well in a fast-paced environment, remains calm under pressure, and is organized, reliable, and detail-oriented. This is a seasonal, hourly position with a starting rate of $19.85–$20.50 per hour, depending on experience. Paid sick time is provided at one hour for every 30 hours worked. The anticipated end date is January 24, 2027; employment may end earlier or be extended based on operational needs. Offers are contingent on successful completion of a criminal background check, and candidates must be at least 18 years old. WSSA/NWSS is a drug- and alcohol-free employer with a zero-tolerance drug policy, including marijuana, and is an equal opportunity employer that values diversity.

Requirements

Strong interpersonal skills and a background in customer service or ticketing; such background is highly preferred.
Experience in cash handling and payment processing, with a commitment to accuracy.
Ability to work variable hours, including early mornings, late nights, weekends, and holidays during the 16 days of the Stock Show (January 9–24).
Detail-oriented with the ability to multitask in a fast-paced environment.
Fluent in English, with excellent verbal communication abilities.
Ability to work independently and collaboratively with a positive, solution-focused attitude.
Must be at least 18 years old.
Successful completion of a criminal background check is required for an offer.

Nice To Haves

Bilingual skills.

Responsibilities

Provide exceptional customer service to guests, representing NWSS courteously and professionally in public-facing situations.
Process ticket orders accurately and in a timely manner, ensuring correct seating and event information.
Manage will-call orders, ensuring smooth distribution and quick resolution of guest inquiries.
Process payments, issue receipts, and maintain cash-handling accuracy in compliance with Ticket/Box Office procedures.
Answer questions about ticketing, event schedules, and general event information with clear, knowledgeable responses.
Follow Ticket/Box Office policies and procedures, including security and guest privacy standards.
Help minimize guest wait times while maintaining customer service quality.