Ticket Showroom Clerk - Excalibur

MGM Resorts International • Cary, NC

1d • Onsite

About The Position

Deliver an exceptional guest experience as a Showroom Clerk at Excalibur by serving as the first point of contact for ticket sales across all properties—driving revenue through proactive upselling and cross-selling while ensuring seamless, accurate transactions. The Showroom Clerk will create memorable moments by providing knowledgeable guidance, resolving guest concerns with professionalism, and maintaining operational excellence through precise cash handling, system accuracy, and high service standards in a fast-paced, dynamic environment.

Requirements

• Must be 18 years of age or older
• Work flexible shifts (including weekends/holidays) while maintaining strong communication, reliability, and customer service standards

Nice To Haves

• Six (6) months experience with customer service and cash handling preferred
• Ticketing experience preferred
• Experience working in a similar resort setting preferred

Responsibilities

• Sell tickets, upsell, cross sell and process ticket orders, will call for shows, events, exhibits, and attractions for all properties utilizing prompt and courteous service to all guests.
• Perform ticket verification prior to entry into exhibit and events.
• Provide educated answers to guest questions, and able to furnish detailed information regarding property facilities and services.
• Resolve guest complaints within the scope of authority.
• Utilize and balance a cash drawer and ticket sales with various tender types.
• Interpret and operate numerous computer and ticketing systems with accuracy.
• Answer multi‐line telephones using proper etiquette.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more!
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed