Ticket Service Representative - Part Time

Player 15 Group • Phoenix, AZ

6d • Onsite

About The Position

Player 15 Group, the sports and entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center, is seeking an experienced and motivated Ticket Service Representative to join their team. Headquartered in downtown Phoenix, Player 15 Group is driven by a culture built on passion, creativity, innovation, and care. This role is a high-impact position where the incumbent will support all facets of the ticket office as the first point person when ticketing issues arise at the counters or phones. The Ticket Service Representative is in place to handle issues and questions to ease the load of managers and produce quick resolutions to guest problems or questions, allowing managers to focus on larger issues resulting in the overall guest experience to be at its highest level.

Requirements

• Excellent customer service and interpersonal skills
• Effective problem solving using multiple ticketing software platforms
• Basic computer skills
• Attention to detail in a fast-paced environment
• Maintain a professional appearance and demeanor
• Minimum six months guest service experience required
• Cash handling and credit card transaction experience preferred
• High School Diploma

Nice To Haves

• English/Spanish bilingual is a plus

Responsibilities

• Greet each guest in a friendly and enthusiastic manner
• Perform assigned duties with a focus on excellent guest service
• Sell tickets using Ticketmaster Host, Archtics and TM1 Sales ticketing system
• Provide information regarding event schedules, various pricing and seating arrangements
• Explain venue and show promoter policies for all events
• Troubleshooting digital ticketing issues within the Suns and Ticketmaster Apps
• Answer ticket office phone line
• Provide general information regarding arena policies and event details
• Maintains regular and reliable attendance (60% monthly event availability)
• Stay current on events scheduled at the Footprint Center
• Troubleshooting event night issues (customer account issues, ticket transfers, scanning, etc.)
• Balancing and reconciling daily/nightly ticket sales
• Ensure compliance with ticket related ADA laws
• Assist in box office cleanliness
• Follow dress code policy-Business casual
• Other administrative duties as assigned

Benefits

• Competitive medical, dental, vision, life and disability coverage options
• Paid vacation, sick time, volunteer time and company holidays
• 401(k) plan with Player 15 Group match
• Team member experiences throughout the year including team offsites, catered lunches, coffee stands, ice cream trucks and more
• Team swag throughout the year plus employee discounts at our Team Shop and online store
• Complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting events and concerts, as available
• Access to amenities, including: Full fitness center with locker rooms and showers, Indoor/outdoor basketball courts, Pickleball court, Golf simulator and putting green, On-site cafeteria and collaborative gathering spaces

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED