Ticket Seller

ASM Global • Melbourne, FL

1d • Onsite

About The Position

The Ticket Seller position is part of the Box Office department and reports to the Box Office Manager. This role is responsible for providing excellent customer service to guests, including greeting them, providing event information, and escorting them to their seats. The Ticket Seller also enforces facility policies, resolves guest issues, and responds to emergencies. The position requires flexibility in working hours, including days, nights, weekends, and holidays.

Requirements

• Must be 18 years of age or older.
• High School degree or equivalent is required.
• Strong customer service skills.
• Experience in handling conflict in a friendly and effective manner.
• Ability to read and understand English.
• Effective communication skills.
• Ability to follow directions and effectively perform the work.

Responsibilities

• Enthusiastically greet guests and provide event and arena information.
• Escort guests to their sections/seats, frequently when the arena bowl is dark.
• Enforce facility policies (i.e., no smoking, no re-entry) by monitoring stairs and sections.
• Proactively approach guests that may have a question, difficulty, or complaint.
• Creatively resolve guests' troubles up to the level where intervention by a supervisor is required.
• Identify and respond to emergencies, involving Security or Supervisors as appropriate.
• Remain calm and direct guests to the designated area of safety in the event of an emergency.
• Meet all call times as set by management.
• Perform other duties and unexpected needs as assigned by management.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED