TICKET SELLER (Part-Time)

Historic Tennessee Theatre Foundation • Knoxville, TN

15h • $0 - $17 • Onsite

About The Position

Reporting to the Ticketing & Database Manager, the Part-Time Ticket Seller performs duties related to ticket sales, customer service, and other administrative work for the Historic Tennessee Theatre Foundation (HTTF), a nonprofit organization. This is a part-time position.

Requirements

• Knowledge of point of sale, ticketing systems, and theatre/venue processes
• Knowledge of the modern ticketing environment, including third-party sellers.
• Computer literacy and technology proficiency in standard word processing, spreadsheet and ticketing software applications required.
• Excellent interpersonal skills.
• Ability to communicate in a congenial and professional way via phone, email, and in person.
• Ability to learn new skills quickly and apply new knowledge to the tasks at hand.
• Ability to work independently in a busy, sometimes noisy environment.
• DECISION MAKING & JUDGMENT: MAKES TIMELY, INFORMED DECISIONS THAT CONSIDER THE FACTS, GOALS, CONSTRAINTS, AND RISKS.
• CUSTOMER FOCUS: BUILDS AND MAINTAINS CUSTOMER SATISFACTION WITH THE PRODUCTS AND SERVICES OFFERED BY THE ORGANIZATION.
• Teamwork: Promotes cooperation and commitment within a team to achieve goals and deliverables.
• Stress Tolerance: Maintains composure in highly stressful or adverse situations.
• Tact: Diplomatically handles challenging or tense interpersonal situations.
• Attention to Detail: Diligently attends to details and pursues quality in accomplishing tasks.
• Availability to work frequent nights and weekends, as well as occasional holidays. Will apply for 20% of available events monthly.
• Ability to clearly communicate verbally in person and over the phone.
• Ability to hear clearly in different environments, including in person, by phone, and over other sounds to understand and distinguish speech and/or other sounds.
• Ability to sit for long periods of time.
• Clarity of vision at approximately 20 inches or less, including use of computers.
• Entering text or data into a computer or other machine by means of a traditional keyboard.
• A minimum of two years in customer service or live event industry, with direct ticketing experience preferred.
• Associate degree, Bachelor’s degree preferred (or equivalent combination of training, education, or experience).

Responsibilities

• Selling event tickets in Ticketmaster’s Archtics system at the box office during events. Nights and weekends are required. Applicants must have availability to work at least 25% of shows within each month.
• Collecting payments by accepting cash, check, or charge payments from customers and giving accurate change to cash customers.
• Resolving ticketing issues requiring thorough investigation within multiple ticketing systems.
• Handling customer inquiries at the box office during events about ticket availability, accessing digital tickets, and other general questions; directing inquiries to other appropriate team members.
• Acting as Manager on Duty in the Box Office, making decisions regarding transactions and ensuring elevated customer service.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree