Ticket Sales Reservationist - SpiritLine Cruises - Ft. Sumter - Tours

Aramark•Charleston, SC

19h•Onsite

About The Position

We are seeking a friendly, reliable, and customer-focused Ticket Sales Representative to join our team at SpiritLine Cruises & Fort Sumter Tours. This is a full-time, in-person role responsible for assisting guests with ticket purchases, providing information about offerings, and delivering an exceptional customer experience from the moment guests arrive.

Requirements

High school diploma or equivalent required
Previous customer service or retail experience preferred
Strong communication and interpersonal skills
Basic math and computer proficiency
Ability to work in a fast-paced environment
Dependable, punctual, and team-oriented
Availability to work weekends, holidays, and peak tourism seasons

Responsibilities

Greet customers warmly and assist with ticket purchases for harbor cruises, tours, and special events
Provide accurate and engaging information about cruise schedules, pricing, and onboard experiences
Operate point-of-sale (POS) systems to process transactions, handle cash, and issue tickets
Manage and maintain the booking system, including creating, modifying, and canceling reservations
Monitor cruise capacity in real time to prevent overbooking and ensure accurate passenger counts
Reconcile online, phone, and in-person bookings to ensure system accuracy
Input customer information accurately and securely into reservation software
Troubleshoot booking discrepancies and coordinate with management to resolve issues
Answer customer inquiries in person and over the phone in a professional manner
Upsell additional experiences, packages, or upgrades when appropriate
Maintain a clean, organized, and welcoming ticketing area
Coordinate with dock staff and crew to ensure smooth boarding processes
Handle customer concerns or complaints with professionalism and escalate when necessary