Ticket Sales Account Executive

FC Naples • Naples, FL

3d • Onsite

About The Position

FC Naples is seeking a Ticket Sales Account Executive responsible for driving revenue and achieving sales goals related to new Season Memberships and group ticket sales. This role requires a self-motivated and positive professional who will work under the guidance of the Director of Ticket Sales and Service. The Account Executive will offer a full range of seating opportunities for ticket packages, including Season Memberships, partial seasons, and group tickets. Key responsibilities include coordinating and executing sales calls, managing client interactions through a CRM system, utilizing the ticketing platform for seat selection, participating in sales meetings, building client relationships for retention, and assisting with administrative ticket functions and special projects. The role also involves setting and conducting in-stadium and out-of-the-office appointments, and requires willingness to work non-traditional hours, weekends, events, and game days. The candidate will be accountable for activity levels and sales goals, with the possibility of additional assigned tasks.

Requirements

• BA/BS Degree (4-year), (Advanced Degree Preferred) in related field
• 1-2 years of sales experience is preferred
• Excellent professional verbal and written communication skills
• Maintain a professional image and positive attitude
• Ability to learn and master programs including both our CRM and ticketing platform
• Ability to handle a heavy volume of outbound and inbound phone calls and emails
• Candidate should possess excellent time management and organizational skills
• Candidate should possess an optimistic team-first attitude, as well as a competitive desire to be the best
• Ability to work in a team-oriented environment and effectively influence and communicate with C-level clients
• Proficient in Microsoft Office, with a focus on Word, Excel and PowerPoint
• Candidate must have a strong work ethic and a desire to build a career in professional sports

Nice To Haves

• Major or Minor professional league ticket sales experience highly preferred

Responsibilities

• Driving revenue and hitting sales goals around new Season Memberships and group ticket sales.
• Offering a full menu of seating opportunities for all ticket packages, including Season Memberships, partial seasons and group tickets.
• Coordinate and execute sales calls on all potential customers through provided leads, prospecting, cold calling, and referrals.
• Effectively use our CRM to maintain accurate records of all client and prospect interactions.
• Effectively use the ticketing platform to describe and select available season member and group seat locations.
• Participate and contribute in weekly sales meetings and training sessions.
• Establish relationships with their book of business to enhance customer service and retention.
• Assist with any administrative ticket functions.
• Assist with any special projects or duties as assigned by the Director of Ticket Sales and/or the Ticket Operations Manager.
• Setting and conducting in-stadium and out-of-the-office appointments.
• Execute annual business plans and strategies for the membership sales (B2B, Consumer & Full Season Equivalents) and group sales departments to ensure sales goals are achieved or exceeded.
• Achieve or exceed performance objectives and revenue targets.
• Execute Season Ticket Membership sales campaigns including our annual FSE launch, Mini Plans, Flex Vouchers, and more through sales/prospecting events, in stadium prospecting, lead distribution and sales technology utilization.
• Implement Group Sales strategies, including group category sales, theme nights, promotions, ticket pack sales, group asset management, VIP/premium group sales, super group and distribution programs, game to game group target strategy, and other group sales initiatives.
• Work cross-functionally with departments (Analytics, Ticket Operations, Marketing, Game Presentation, Events, Sales, Global Partnerships, PR, Arena Guest Services, Security) to seamlessly execute and grow ticket sales business opportunities.
• Serve as a main point of contact for general ticket inquiries that come in through inbound phone calls, email, and social media.
• Reach and exceed individual and team sales revenue goals.
• Assist with managing and stewarding existing season ticket member accounts.
• Prospect and cultivate new sales leads through creative lead generation methods, as well as follow up on leads provided by partner organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level