Ticket Office Manager - MGM Springfield

MGM Resorts International • Springfield, MA

2d • $57,900 - $77,300 • Onsite

About The Position

The primary responsibility of the Ticketing Manager is to oversee the daily operations of the Ticket Office and the supervision of the staff. The Manager is responsible for providing all necessary tools, equipment and support to the Supervisors and Specialists to effectively perform their jobs to comply with the high service standards of the MGM.

Requirements

• Management experience in ticketing operations
• Minimum 6 years experience in a ticketing or box office role
• Bachelor's degree or equivalent education and experience
• Ability to work varied shifts, including weekends and holidays

Nice To Haves

• Experience with budgeting, profit and loss statements
• Previous experience working in a similar resort setting.
• Previous experience managing multiple employees in a fast paced environment
• 5 years of management experience in ticketing operations

Responsibilities

• Manages and leads ticketing staff and supervisors and resolves employee relations issues.
• Oversees employee scheduling to ensure sufficient coverage aligned with projected volume demands, maximizing proficiency and minimizing payroll expenses.
• Controls labor costs through forecasting of ticketing volume, on sale dates and event dates.
• Maintains a high level of communication with all hotel operational departments to effectively resolve situations impacting guest service or malfunctions of department equipment.
• Liaison between MGM and Ticketmaster, Sister Properties, Promoters, Executives, etc.
• Monitors existing standard operating procedures and develops new innovative strategies to ensure maximum efficiency.
• Oversees ticketing accounting and cash handling procedures.
• Coordinates event creation, inventory, and ticket allotments to outside companies, Casino Marketing, Executives and Promoters for all MGM Grand Venues.
• Manages and maximizes ticket inventory for all property/venue shows/events.
• Supervises venue reconciliation and prepares daily reports for Promoters and Management.
• Perform other job related duties as requested

Benefits

• Healthcare
• financial and time off benefits
• Wellness incentive programs
• Access to company hotel, food and beverage, retail, and entertainment discounts
• discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Professional and personal development through programs and networking opportunities
• volunteer opportunities in the community
• medical, dental, vision, life insurance, 401(k) plans, and time off plans

What This Job Offers

• Job Type: Full-time
• Career Level: Manager