Ticket Office Manager (Athletics Operations Specialist II)

Tennessee Tech•Cookeville, TN

About The Position

The Ticket Office Manager will oversee and coordinate all ticket staff and sales, troubleshoot issues, and manage and verify petty cash use and processes. This role also involves preparing reports as needed. Additionally, the manager will assist tournament directors in managing tee times, preparing event materials, updating the sales system, overseeing sponsorship payments and registrations for special events, and preparing weekly reports on event registration and sponsorships. The position also includes assisting in ticketing for awards ceremonies and managing sales and ticketing information with the conference for tournament events. As a supervisor, responsibilities include overseeing, guiding, and supporting employees to meet organizational goals, providing direction and motivation, effective communication, coaching and development, performance management, conflict resolution, and resource management. This role will supervise student workers, ticket staff, and share supervision of ticket office clerical support.

Requirements

Experience in ticket sales and management.
Experience with petty cash management and reporting.
Proficiency in updating and preparing sales systems.
Experience overseeing sponsorship payments and registrations.
Ability to prepare weekly reports on event registration and sponsorships.
Experience managing sales and ticketing information with external entities (e.g., conferences).
Supervisory experience.
Leadership skills.
Effective communication skills.
Coaching and development abilities.
Performance management skills.
Conflict resolution skills.
Resource management skills.
Ability to supervise student workers and ticket staff.

Nice To Haves

Experience assisting tournament directors.
Experience preparing event materials such as scorecards, scoreboards, and information sheets.
Experience with ticketing for awards ceremonies.

Responsibilities

Oversee and coordinate all ticket staff and sales.
Troubleshoot issues related to ticketing and sales.
Manage and verify petty cash use and process.
Prepare reports as needed.
Assist tournament directors in managing tee times.
Assist with the preparation of materials needed for events.
Update and prepare sales system for current year events and special events.
Oversee sponsorship payments, registration, and other payments for special events.
Prepare weekly reports on event registration and sponsorships.
Assist in ticketing for awards ceremonies.
Manage sales and ticketing information with the conference for tournament events.
Provide leadership, direction, and motivation to team members.
Communicate expectations, feedback, and information effectively.
Coach and develop employees, facilitating professional growth.
Monitor employee performance, set goals, and conduct evaluations.
Address interpersonal conflicts or challenges within the team.
Allocate resources efficiently to optimize team performance.
Supervise student workers and ticket staff.
Share supervision of ticket office clerical support.