2026- 2027 Ticket Office Attendant

Buck Hill Ski and Snowboard Area•Burnsville, MN

3d•Onsite

About The Position

Ticket Office Attendants are the first point of contact for guests at Buck Hill Ski and Snowboard Area. They are knowledgeable about the operation and assist customers with information regarding ticket and rental packages, ski school lessons, and dining options. The role involves managing guest arrivals, answering phones, maintaining the condition of various areas, and collecting customer feedback. This position offers a fun work environment with flexible hours and the opportunity to work up to 40 hours per week.

Requirements

Able to read, write, speak, understand and comprehend English fluently
Able to communicate clearly, calmly and effectively with guests
Able to stand for long periods of time of excess of 4-6 hours without sitting
Ability to lift or move 25 lbs
Must enjoy working with the public and have strong telephone skills and etiquette
Must have a strong work ethic and able to help lead desk staff by example
Must have basic computer and cash handling skills
Ability to be trained on and become proficient in Point of Sales System

Responsibilities

Greet and interact with every guest that comes to or passes by the ticket office area.
Determine customer needs to ensure all guests purchase the correct items.
Manage the Point of Sales system.
Open and close cash register as needed.
Educate guests on skier safety, grooming status, open / closed terrain or other relevant updates.
Answer the Buck Hill phone and respond to inbound inquiries.
Assist with scheduling Ski School Lessons.
Coordinate arrival and preparedness of Ski School customers.
Capture customer feedback in-person or phone.
Assist in other areas as needed.