Ticket Office Agent Shark Reef - Mandalay Bay

MGM Resorts International

1d • Onsite

About The Position

Step into an exciting role as a Ticket Office Agent at Mandalay Bay’s Shark Reef Aquarium, where every interaction helps shape unforgettable memories. In this role, you’ll welcome guests, assist with ticket purchases, resolve ticketing needs, and keep the ticket office running smoothly and efficiently. Your passion for service and attention to detail will set the tone for an extraordinary experience.

Requirements

• 6+ months of prior relevant experience with customer service and cash handling
• Work varied shifts, to include weekends and holidays
• Must be 18 years of age or older

Nice To Haves

• Experience with ticketing is preferred

Responsibilities

• Sell tickets, upsell, cross sell and process ticket orders, will call for shows, events, exhibits, and attractions for all properties utilizing prompt and courteous service to all guests
• Perform ticket verification prior to entry into exhibit and events
• Provide educated answers to guest questions, and able to furnish detailed information regarding property facilities and services
• Resolve guest complaints within the scope of authority
• Utilize and balance a cash drawer and ticket sales with various tender types
• Interpret and operate numerous computer and ticketing systems with accuracy
• Answer multi-line telephones using proper etiquette

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed