Ticket Line Centralization Manager

Airtron•Columbus, OH

2d•Onsite

About The Position

The Ticket Line Centralization Manager provides oversight and management of the daily ticket-line function for the organization. This role leads and develops the ticket-line services team, providing support to all locations, and standardizes and oversees the ticket-line process across the organization. The manager ensures all service reports derived from Ticket-line are current and accurate, and confirms payments are collected for all service tickets. They resolve escalated issues raised by the team and collaborate with other departments as needed, while providing leadership, training, and coaching to ensure optimal performance of the ticket-line services team. The manager also promptly addresses performance issues, provides regular performance updates to senior management, and ensures that all direct reports comply with required safety standards and are safety conscious at all times. They ensure team members promptly complete all required training and continually search for ways to improve process and operations, while following all company policies and procedures, including safety. Other duties may be assigned.

Requirements

High School Diploma or GED.
4+ year’s billing, A/R or related accounting experience.
Fast, accurate data entry or keyboarding skills.
Computer competency required, including a minimum of 3+ years experience Microsoft Excel, Word, and Outlook.
Must be able to communicate in English effectively, both verbally and in writing.
Ability to work overtime with little notice.
Weekends hours may occasionally be required.

Nice To Haves

HVAC industry or construction experience.
3+ years accounting assistant experience.
Basic accounting knowledge.
Customer service mindset.
Ability to work independently and as part of a team.
Excellent written and verbal communication skills.
Able to work in a fast-paced environment.
Strong organizational skills, attention to detail and the ability to multi-task.
Willingness to learn and be a part of a team.
Positive attitude and a team player.
Ability to build positive relationships with customers, both internal and external.
Willingness and ability to work collaboratively with all levels of the organization.
Safety mindset and acceptance of a safety culture.

Responsibilities

Leads and develops the ticket-line services team, providing support to all locations.
Standardizes and oversees the ticket-line process across the organization.
Ensures all service reports derived from Ticket-line are current and accurate.
Confirms payments are collected for all service tickets.
Resolves escalated issues raised by team and collaborates with other departments as needed.
Provides leadership, training and coaching to ensure optimal performance of the ticket-line services team.
Promptly addresses performance issues.
Provides regular performance updates to senior management.
Ensures that all direct reports comply with required safety standards and ensures that team members are safety conscious at all times.
Ensures team promptly completes all required training.
Continually searches for ways to improve process and operations.
Follows all company policies and procedures, including but not limited to safety.
Other duties as assigned.