Ticket Coordinator
T-Rex Solutions•Columbia, SC
•Onsite
About The Position
T-Rex Solutions is seeking a fully cleared Ticket Coordinator to join our dynamic team in the Columbia, MD area. This role is crucial for supporting critical national security infrastructure. The Ticket Coordinator will manage dedicated ticket queues, prioritizing work and assigning tasks to technical resources to resolve end-user concerns while ensuring service levels and objectives are met.
Requirements
- 1 year of experience in either a customer-centric environment such as an office administrative role or within a communications/project management role.
- Ability to multi-task.
- Ability to communicate clearly.
- Ability to handle a high-stress environment.
- Active TS/SCI w/ FSP clearance.
Responsibilities
- Monitor dedicated queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
- Monitor dedicated queues to ensure SLAs are maintained.
- Assign tickets that are out of scope to the Service Desk/Other Teams.
- Ensure associated tickets are related to the parent ticket and proper follow-up is performed once an incident is resolved.
- Ensure proper assignment of tickets and facilitate resource allocation based on workload.
Benefits
- Competitive salaries
- Performance bonuses
- Training and educational reimbursement
- Transamerica 401(k)
- Cigna healthcare benefits
- PTO available to use immediately upon joining (prorated based on start date)
- Paid parental leave
- Individual and family health, vision, and dental benefits
- Annual budget for training, professional development and tuition reimbursement
- 401(k) plan with company match fully vested after 60 days of employment
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
