Ticket Coordinator

FLASH Technology Group • Columbia, MD

1d

About The Position

TS/SCI with active polygraph required! Are you ready to make a meaningful impact with a company that values your technical ambition? Join us and experience a company where your contributions truly make a difference!

Requirements

• Must have 1 year of experience in either a customer centric environment such as an office administrative role or within a communications/project management role.
• Must be able to mult-task, communicate clearly and handle a high stress environment.

Nice To Haves

• TS/SCI with active polygraph

Responsibilities

• Perform the activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met.
• Monitoring dedicated queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
• Monitoring dedicated queues to ensure SLAs are maintained.
• Assigning the tickets which are out of scope to Service Desk/Other Teams
• Ensuring associated tickets are related to the parent ticket and proper follow-up is performed once incident is resolved
• Ensuring proper assignment of tickets as well as facilitation of resource allocation based on workload

Benefits

• 401(k) with 6% company match
• Medical Insurance (with HSA and HRA options)
• Dental and Vision Insurance
• Life and Disability Insurance
• Complimentary Identity Theft Protection
• Tuition/Certification Reimbursement
• Paid Time Off
• Referral bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed