Thrift Store Supervisor

The Salvation Army Canada and Bermuda Territory•Bridgewater, NS

21h•CA$18 - CA$27•Onsite

About The Position

The role supports the Store manager ensuring the efficient and effective reclamation, processing, and distribution of goods at the thrift store; providing excellent service to guests, fulfilling various sales and production roles within the store, and assists the manager by directing tasks and providing oversight, as assigned. Will be responsible for opening/ closing and daily reporting. In addition, the Supervisor authorizes payments and return merchandise, resolves problems and guest complaints as they arise, and assists in training and monitoring new staff.

Requirements

Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion.
Completion of High School
More than one year but less than two years of prior related experience, including retail and supervisory experience.
Cash handling experience is required.
Basic math skills required to calculate discounts and percentages as well as reading skills
Ability to lift/move up to 29 pounds on a regular basis
Treat the property of The Salvation Army with due care and caution
Ability to maintain information in confidence and exercise good judgement
Ability to work independently and participate as an active and responsible team member in a cooperative team environment
Participate in mandatory orientation training, on-going professional development and training
Represent the organization in a positive, professional and engaging manner
Must comply with all Salvation Army policies, procedures and associated legislation
Exhibit good listening skills, have strong oral/written communication skills and respect authority
Self-motivated/disciplined
Excellent interpersonal skills, integrity, and adaptability
Attention to detail, problem solving and analytical skills
Lead by example, by demonstrating a strong work ethic and a willingness to learn and be flexible in the face of change

Nice To Haves

Brand awareness would be a definite asset
Knowledge and experience using a cash register, debit machine and/or credit card processing is a definite asset

Responsibilities

Support Store Manager in directing operations of the Thrift store
Ensure attractiveness of the store through “Tidy Maintenance”
Monitor loss prevention program in compliance with the budget
Oversee and participates in facility management including cleaning, maintenance, repairs in/outside and grounds maintenance
Ensure proper processing of donations and store merchandising
Comply with all legislative and company policies and procedures adhering to Health and Safety, Operations, Financial, and other company policies
Lock up sales cash and receipts at the end of each shift
Performs other duties as assigned
Purchase of items required by the Thrift Store
Prepare paperwork for weekly Sales to Accounting Operations
Provide supervision to staff and volunteers and ensures adherence to quality standards for volunteers or temporary staff for special events/activities in the absence of Store Manager/Corps Officers
Takes responsibility for staff safety by ensuring overall compliance with all safety procedures
Monitor performance and employee/labour relations issues and provide report and feedback to Store Manager/Corps Officers
Provide resolution to employee and guest concerns or refer as necessary
Performs other work-related duties as assigned
Management, safekeeping, and proper processing of donations, merchandise, facility, and equipment in the store
May be accountable for operating and maintaining of specialized equipment