Thrift Store Manager

Goodwill NYNJ • Elmwood Park, NJ

1d • Onsite

About The Position

Goodwill Greater New York and Northern New Jersey (GWNYNJ) is seeking a passionate and entrepreneurial Store Manager to lead their Elmwood Park, NJ thrift retail location. This role involves driving sales growth, embedding the brand, providing exceptional customer service, and cultivating high-performing teams. The Store Manager is responsible for operational excellence, adhering to Goodwill NYNJ standards with meticulous attention to detail, and fostering a learning environment that embodies the company's mission. This position is ideal for someone who thrives in fast-paced environments and desires ownership of their business.

Requirements

• High School Diploma or Equivalent required.
• Minimum 5 years' experience in a retail store management position.
• Proficiency in Microsoft suite and ability to adapt to internal applications.
• Strong interpersonal and communication skills (verbal and written).
• Must be able to stand for long periods of time and push/pull up to 50lbs.
• Must have open availability and be able to work holidays.
• Proven ability to drive and exceed individual and store results.
• Proven ability to build lasting relationships with colleagues.
• Ability to adapt to and engage with internal and external customers.
• Good verbal and written communication skills with customers, sales leadership team and colleagues.
• Demonstrated collaborative skills and ability to work well within a team.
• Ability to receive feedback and act when appropriate.
• Accuracy and attention to detail required.
• Ability to work a flexible schedule based on business needs which include evenings, weekends and holidays.

Nice To Haves

• Bachelor's Degree preferred.

Responsibilities

• Analyze sales reports and data to develop business strategies and set KPI goals (ATV, UPT, conversion).
• Coach and motivate the team to achieve sales goals and develop associates' sales techniques and product knowledge.
• Demonstrate sales leadership on the selling floor and collaborate with management and marketing on sales-driving opportunities.
• Drive brand loyalty by coaching the sales team on the Rewards program and Mission, and educating customers.
• Ensure all associates provide excellent customer service and cultivate customer relationships.
• Resolve customer complaints efficiently and effectively.
• Manage store P&L by controlling expenses and labor costs.
• Ensure adherence to cash control procedures, including bank deposits, safe funds, and petty cash.
• Create effective schedules to ensure adequate floor coverage and donation processing while maintaining payroll budgets.
• Protect store assets and inventory, and report Loss Prevention concerns.
• Ensure accurate product assessment, selection, and pricing.
• Maximize stockroom production and efficient product flow to the sales floor.
• Implement and maintain merchandising directives and visual strategies.
• Partner with the warehouse and Market Manager for appropriate inventory assortment.
• Identify and communicate product concerns.
• Maintain a neat, clean, and organized sales floor reflecting the correct visual image.
• Ensure presentation of windows, displays, and visual areas align with current visual direction.
• Recruit, train, and develop team members.
• Assess employee proficiency and provide timely training.
• Evaluate team member performance, provide feedback, develop bench strength, and plan for succession.
• Resolve employee relations issues in a timely manner, partnering with People & Culture when necessary.

Benefits

• Generous Time off policy
• Health, wellness and financial resources
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
• Retirement matching programs and contributions
• Transit and commuter benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED