Thrift Store Manager

The Salvation Army Southern California•Kodiak, AK

8d•Onsite

About The Position

The Thrift Store Manager provides supervision, oversight, and management of store operations to generate revenues which support agency administration and programs. The Manager will manage staff, volunteers as well as oversee sales, donation of merchandise, promotion of the store in the community and internal fiscal controls with efficiency, effectiveness, and courtesy. This position will ensure financial success and employee satisfaction through the attainment of measurable objectives which must be accomplished in order to meet the demands of the job. Responsibilities of Manager include: management of warehouse/distribution functions and personnel; store set-up; remodels, and closures; and retail operations. The overall goal is to financially support TSA programs by producing the highest possible revenue and margin while controlling operation costs. The Manager must ensure warehouse operations and donation collections run efficiently within budget and that quality product quickly reaches the sales floor. Key success factors for the Manager include: meet or exceed revenue budget targets; reduce expenses due to improved processes; identify and establish new business/donation opportunities; and develop personnel succession plans to support evolving business needs.

Requirements

High School Diploma or Equivalency
Minimum two (2) years of management experience in a retail operation, merchandising and supervision of staff
Customer Service Experience
Computer- Software/Hardware Experience (Word, Excel, PowerPoint)
Ability to work independently with minimal supervision; responsible, well organized, honest, and dependable
Adaptable to working with individuals of diverse backgrounds and circumstances
Ability to maintain a professional, courteous, cooperative, welcoming manner with all individuals he/she with and demonstrate respect and a positive attitude toward them at all times
Proficiency in operating point of sale systems; working knowledge of budgets, projections, and fiscally responsible procedures
Strong verbal and written communication skills
Knowledge of general office equipment and Windows operating system
Ability to maintain a flexible work schedule including Saturdays
Current Alaska Driver license with acceptable driving history
Must meet all state requirements to be in compliance with DOT and Alaska state rules, which may include obtaining a medical certification from an approved provider
Must be able to perform simple calculations (addition, subtraction, multiplication, and division) and apply concepts such as ratios and percentages in practical situations
Must complete the online course for 'Protect the Mission' and pass the Background Checks required by The Salvation Army for employment
Must be a licensed driver with acceptable driving history
Must complete and pass The Salvation Army Driver Safety Course

Nice To Haves

Experience overseeing volunteers a plus
Minimum two (2) years of specialty retail, thrift, consignment or distribution management experience preferred; three (3) years of experience highly desired
Microsoft Word, Excel and Outlook familiarity preferred
Working knowledge of integrated database applications and ability to use new software programs with basic training
Must be able to understand, follow and give both written and oral instructions and be comfortable working with diverse individuals in face-to-face contact and over the telephone
The employee must be able to use speech and hearing for ordinary and telephone conversation
Must be punctual, organized, self-motivated, flexible, and possess a desire to learn and assist those he/she interacts with

Responsibilities

Management of warehouse/distribution functions and personnel
Store set-up, remodels, and closures
Retail operations
Ensure warehouse operations and donation collections run efficiently within budget
Ensure quality product quickly reaches the sales floor
Meet or exceed revenue budget targets
Reduce expenses due to improved processes
Identify and establish new business/donation opportunities
Develop personnel succession plans
Maintain a cooperative, friendly, and helpful attitude with employees, volunteers, customers and donors
Create a positive and constructive environment throughout the Family Store
Ensure the safety and well-being of all employees, volunteers, customers, and donors
Complete and submit all required and assigned paperwork in a timely and accurate manner
Oversee and manage staff, to include scheduling, hiring, supervising, coaching, performance evaluation, professional development, disciplining, and terminating as necessary
Ensure proper store and donation coverage through scheduling employee break and meal periods; review and approve employee timecards
Conduct staff training and hold staff meetings as needed
Develop, implement, and maintain efficient production system and practices to process donations
Ensure appropriate sales practices are done according to current fiscal standards
Safeguard cash at all times; verify daily deposits, sales reports, and bank receipts
Assure the safety of employees, volunteers, customers, donors, property, and buildings; report all accidents, injuries, and safety hazards
Oversee facility maintenance: report maintenance/repair needs to supervisor and ensure facility cleanliness
Oversee and maintain all equipment, including the video security system
Maintain needed store supplies through approved vendors
Maintain and increase knowledge of resale, thrift, consignment, and retail trends
Oversee sales floor product merchandising to enhance store appearance and create an inviting shopping environment
Contribute to the development of revenue projections which meet and/or exceed financial goals
Resolve any/all complaints from the community concerning operational matters
Operate a large vehicle (non-CDL/DOT) as needed to pick up donations and load trash and unsellable merchandise and haul to the local landfill or dump facility
Visit competition thrift/consignment stores periodically to compare product, pricing, merchandising, etc., and make recommendations to supervisor to improve competitiveness and sales
Perform other related duties as assigned