Thrift Store Manager - San Marcos

CommonSpirit Health•San Marcos, TX

7d•Onsite

About The Position

Austin Pets Alive! (APA!) is a leading nonprofit in the no-kill movement, dedicated to rescuing, treating, and adopting out thousands of homeless dogs and cats annually. APA! Thrift stores operate as a vital fundraising arm, selling quality donated goods to support lifesaving animal welfare programs. This role is for a new Thrift Store Manager position in San Marcos, which will be instrumental in establishing and leading a new location. The manager will build a strong local team and customer experience, transforming community support into resources for animal welfare. The position is full-time, exempt, averaging 40 hours per week, and reports to the Director of Retail Operations. The manager will oversee the strategic direction, growth, and daily operations of the thrift store, ensuring alignment with APA!'s mission to increase live release rates and build a sustainable retail model. Key responsibilities include managing daily workflows, supervising staff, setting mission-aligned goals, using data to guide decisions, and fostering a collaborative, volunteer-powered culture. The role requires high responsiveness and availability as a Manager on Duty (MOD), with flexibility for weekends and shifts. The manager is expected to be present, solutions-oriented, and ready to support the team with real-time problem-solving. A significant aspect of the role involves working collaboratively with volunteers, including recruitment, training, onboarding, and creating meaningful opportunities for them to lead and contribute.

Requirements

Love of animals that helps keep the mission close to heart and a commitment to the No Kill cause is essential!
3+ years of retail management experience preferred with a proven track record of success
Ability to work in a fast-paced, dynamic environment and prioritize workload to manage multiple projects with strict deadlines
Must be a collaborative team player who can both nurture and develop staff and volunteers
Proven leadership ability, as well as strength in building internal partnerships
Strong personnel management and retail operations knowledge, including inventory control, loss prevention, retail systems, merchandising, customer service and store budget preparation
Energetic, self-motivated self-starter, flexible and adaptable with a sense of humor
Able to multitask and work independently within a small, hands-on work environment
Computer proficiency in MS Word, Excel and PowerPoint (G Suite is a plus)
Willing and committed to working well with volunteers and staff in all roles
Committed to embodying APA!’s Core Values: Innovation, Respect, Drive, Resourcefulness, and Inclusion and cultural values: Humble, Hungry, Smart
Commitment to APA!'s customer experience expectations
Passion for working well with staff, volunteers, and customers—helping all individuals feel successful, appreciated, and connected to APA!’s mission
Strong commitment to volunteer engagement and support; dedicated to working well with volunteers across all roles
Comfortable working cross-functionally and serving as a liaison between volunteers, customers, and team members
Effective written and verbal communication skills; able to interpret rules, procedures, and instructional materials
Self-starter with strong time management; able to work independently and collaboratively
Excellent interpersonal skills; maintains a calm and professional presence in all situations
Strong attention to detail and high standards for quality
Adaptable to change and able to perform related duties as needed
Dedicated to delivering an exceptional and inclusive customer experience

Nice To Haves

3+ years of retail management experience preferred

Responsibilities

Manage staff and volunteers by providing ongoing support through effective communication, clear expectations, and mentorship, as well as ensuring policies and procedures are being followed, revenue targets are being met, signage and all store aesthetics are per APA! and APA! Thrift brand standards.
Ensure staff and volunteers are receiving adequate and updated training so as to be the strongest possible assets for APA! Thrift.
Provide ongoing appreciation to staff and volunteers to keep engagement high.
Assist with creating, implementing, and updating policies and procedures as needed and ensure updates are disseminated and implemented by staff and volunteers.
Assist with sourcing and coordination of in-store events targeting local student populations, organizations and businesses with the goal of driving as many new customers to the store as possible.
Oversee compliance of staff with all established agency policies and procedures.
Work with Human Resources to facilitate staff recruitment, selection, and onboarding.
Maintain a neat, clean, and organized store environment at all times.
Responsible for the overall productivity results in the store.
Drive operational efficiencies to help minimize risk and protect the store’s assets.
Maintain safe working conditions for staff, volunteers, contractors, vendors, and customers.
Create and administer work schedules to ensure proper workforce coverage.
Provide regular reports to the Director of Retail Operations, which reviews and evaluates the activities and progress to date.
Collaborate across other APA! department leaders to optimize resources and initiatives.
Assist with marketing initiatives, including the building and maintaining of relationships with local businesses, ensuring APA! Thrift engages in maximum cross-promotion opportunities and receives maximum support from local businesses while ensuring that such initiatives are aligned with the APA! Marketing and Communications team.
Partner with Volunteer Managers to learn about the volunteer programs and manage volunteers interested in your department on an ongoing basis.
Foster and model a volunteer-powered culture across the team by ensuring that every staff member is partnered with volunteers on every shift, with the goal of empowering volunteers to lead and grow within the program.
Serve as a facilitator and coach to staff and volunteers, ensuring the work is shared, not siloed, and that volunteers are supported in completing daily tasks.
Ensure active recruitment, onboarding, and engagement of volunteers using volunteer engagement tools and resources.
Support retention by matching volunteers to appropriate tasks, offering guidance, and providing regular check-ins and staff mentorship.
Identify strong volunteers for deeper roles and seek out customer to volunteer conversion opportunities.
Recognize volunteer contributions through consistent appreciation and shoutouts.
Provide clear expectations, hands-on training, and in-the-moment coaching to set volunteers up for success.
Job duties may include some or all of the above, and other duties as assigned by manager.