Thrift Store Assistant

Ventures Unlimited•Town of Stanley, WI

3d•Onsite

About The Position

The Retail Helper supports the daily operations of our nonprofit thrift store by providing friendly customer service, processing donations, maintaining an organized and welcoming shopping environment, and assisting individuals with disabilities. This role is essential to ensuring a positive experience for customers, donors, and program participants. Retail Helpers work collaboratively with staff, volunteers, and clients to support the mission of the organization.

Requirements

Ability to communicate with individuals with disabilities.
Physical ability to assist clients and use assistive devices.
Successful completion of a Caregiver Background Check.
Positive attitude and ability to motivate others.
Ability to establish and maintain an effective working relationship with Ventures staff, clients, customers, visitors, and members of the public.
Proficiency with Microsoft Office.
Valid Wisconsin driver’s license and ability to pass a DMV record check.
Ability to stand, walk, bend, and reach for extended periods
Ability to lift and move items up to approximately 25–40 pounds with or without reasonable accommodation
Ability to perform repetitive tasks such as sorting, pricing, and stocking merchandise

Nice To Haves

Previous retail or customer service experience is helpful but not required
Knowledge of American Sign Language preferred.

Responsibilities

Greet and assist customers in a courteous and welcoming manner
Operate the point-of-sale system to check out customers accurately
Answer basic questions about the store, donations, and pricing
Sort, inspect, and process donated items
Clean, tag, price, and prepare items for sale
Organize merchandise by category and restock shelves and racks as needed
Keep sales floor, work areas, and donation areas neat and clutter-free
Perform general housekeeping duties, including sweeping, mopping, vacuuming, dusting, and maintaining restrooms
Assist and support consumers who work and volunteer in the thrift store
Model appropriate workplace behavior and provide encouragement as needed
Assume other responsibilities as directed.