Thrift Shop Customer Service Rep

Covenant Health•Nashua, NH

8d•Onsite

About The Position

Performs a variety of duties to assist within the thrift shop. Provide service to patients, staff and visitors. Supports and promotes the mission and values of Covenant Health Ministry. Consistently demonstrates the ability and thoroughness of completing basic work assignments. Demonstrates the capability of completing required tasks. Employee displays proper attendance and timeliness to work shift according to hospital and department policy. Always punches in and out on time keeping system (except when computer is down). If computer is down responsible for entering an exception into API. Reports to work in proper business casual attire and ready to begin at start of shift. Follows department dress code. Wears name badge. Personal hygiene is acceptable. Builds strong, professional relationships with patients, their families, community customers and coworkers. Has welcoming approach that makes customers, patients and coworkers feel comfortable and want to communicate. Demonstrates good listening abilities. Sincere desire to help. Demonstrates knowledge of departmental capabilities to properly solve guest problems. Listens to problems, suggests solutions and follows up to ensure satisfaction. Utilizes feedback received from surveys. Solicits feedback from customers as manager requests. Works as a team member assisting co-workers and staff during increased workloads. Communicates effectively with peers and management. Helping others when own work is complete without being asked. Greets and serves customers in a polite, professional manner Works independently and can problem solve Operates cash register according to policy Customer service regarding phone orders and deliveries Cleaning of work area using approved chemicals in proper dilution/fashion Stocks area with adequate supply of gift shop bags and other cash wrap supplies Communicates effectively with staff members and supervisors Other duties as consistent with this role.

Requirements

Able to work from verbal and written communication.
Must be able to bend, stoop and reach above shoulder.
Must have transportation to get to and from the thrift shop.
Work scheduled holidays required.

Nice To Haves

Attending high school, high school graduate or equivalent preferred.
Retail customer service experience preferred.
An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.

Responsibilities

Provide service to patients, staff and visitors.
Complete basic work assignments with ability and thoroughness.
Complete required tasks.
Display proper attendance and timeliness to work shift.
Punch in and out on time keeping system.
Enter exceptions into API if computer is down.
Report to work in proper business casual attire and ready to begin at start of shift.
Follow department dress code.
Wear name badge.
Maintain acceptable personal hygiene.
Build strong, professional relationships with patients, their families, community customers and coworkers.
Have a welcoming approach that makes customers, patients and coworkers feel comfortable and want to communicate.
Demonstrate good listening abilities.
Show a sincere desire to help.
Demonstrate knowledge of departmental capabilities to properly solve guest problems.
Listen to problems, suggest solutions and follow up to ensure satisfaction.
Utilize feedback received from surveys.
Solicit feedback from customers as manager requests.
Work as a team member assisting co-workers and staff during increased workloads.
Communicate effectively with peers and management.
Help others when own work is complete without being asked.
Greet and serve customers in a polite, professional manner.
Work independently and problem solve.
Operate cash register according to policy.
Handle customer service regarding phone orders and deliveries.
Clean work area using approved chemicals in proper dilution/fashion.
Stock area with adequate supply of gift shop bags and other cash wrap supplies.
Communicate effectively with staff members and supervisors.
Perform other duties as consistent with this role.