Customer Service Rep

Duravant•Wood Dale, IL

4d•$21 - $31•Onsite

About The Position

As our CSR you will be responsible for providing customer service excellence with every customer interaction. You will assist customers to identify the correct part and/or solution for their needs, sell the solution and process the orders for prompt delivery.

Requirements

2-5 years of experience in Inside Sales or Customer Service.
Some experience with ERP Systems, Microsoft Office Suite and Salesforce.
Some ability to read blueprints.
Customer Focused
Communication proficiency (written and oral)
Professional and customer friendly telephone manner
Teamwork
Technical Aptitude
Technical Knowledge
Proficiency in blueprint reading
Accuracy of order processing
Computer proficiency - Word, Excel, Safeforce, ERP
Proficiency in multi-tasking in a fast-paced environment

Nice To Haves

Associates degree preferred.
Prior experience in a manufacturing environment, with knowledge of machines and machine components preferred.

Responsibilities

Responsible for delivering a personalized customer experience by understanding customer needs, providing solutions and ensuring that that solution is delivered accurately and promptly.
Assist customers with technical issues, find the correct solution and/or parts for their equipment (needs), sell the solution/parts and quote prices via the phone, fax, or e-mail promptly and accurately.
Assist customers to identify the parts they require for their specific machines utilizing the ERP system, Bill of Material system, machine manuals and assembly and part drawings.
Assist customers in troubleshooting technical problems.
Work closely with the Field Service, Final Assurance and Engineering to solve customer issues.
Follow-up on open quotes by contacting customers in order to complete the sale.
Process customer quotes and sales orders quickly for prompt delivery.
Ensure that every customer is well informed on all SupportPro offerings that apply to their equipment.
Follow up customers needs via e-mails, promotional materials, marketing literature, quotes, etc.
Execute special promotional offerings by explaining to customers the benefits and value of the promotion.
Pro-actively place calls to targeted customers in order to promote SupportPros offerings.
Document calls in CRM.
Work with Materials team to ensure parts are shipped timely and parts are returned.
Assist Accounting with collection efforts when input from the parts team is required.