Threat Investigator Team Lead

Discord•Washington, DC

7d•$132,000 - $148,500•Remote

About The Position

Discord’s Violent Actors Team, part of the Threat Operations organization within Trust & Safety, identifies and disrupts violent and extremist actors and networks. The Threat Investigations Team Lead manages and develops investigators and analysts responsible for detecting, investigating, and disrupting ongoing and emerging threats. The role reports to the team’s Senior Manager. This is a player-coach role that sets a high standard for investigative quality while guiding complex cases and incident response. The lead develops investigators’ tradecraft, translates findings into actionable intelligence, and coordinates with internal and external partners during high-risk incidents. The position is US-based and may be remote; Bay Area employees are welcome to work from Discord’s San Francisco office. The listed locations also include Los Angeles, New York, Washington, D.C., Austin, and San Francisco.

Requirements

At least 5 years of experience in threat intelligence, investigations, incident response, or a related field.
At least 2 years of prior people-management experience.
Deep expertise in at least one extremist or violent-threat-actor ecosystem, with the analytical flexibility to develop proficiency in new harm areas as priorities evolve.
Demonstrated ability to coach investigators, raise quality standards, deliver constructive feedback, and support people at different career stages.
Strong judgment in ambiguous, fast-changing situations, including defining scope, proposing solutions, and driving work to completion with limited oversight while balancing immediate harm reduction against policy, legal, operational, and company-risk considerations.
Fluency with investigative and case-management tooling, and ability to use data and detection signals to guide team priorities.
Strong written and verbal communication skills, including the ability to explain complex and sensitive subjects to non-expert audiences.
Collaborative approach to cross-functional work and ability to build consensus and coordinate across teams, disciplines, and time zones.

Nice To Haves

Experience supporting teams that regularly work with sensitive or potentially disturbing material.
Additional language proficiency, particularly in languages relevant to high-harm threat-actor communities.
Experience presenting complex threat findings to senior leaders or external audiences.

Responsibilities

Manage, coach, and develop a small team of investigators and analysts, setting clear expectations and providing timely, actionable feedback.
Own investigative quality, workload prioritization, queue health, and team performance.
Serve as the first point of escalation for complex, ambiguous, or high-risk investigations and help the team make sound, well-documented decisions.
Guide deep-dive network investigations and build team tradecraft in case development, network analysis, proactive detection, and intelligence production.
Help identify new detection and disruption opportunities.
Translate investigative signals and subject-matter expertise into recommendations about threat prioritization, policy gaps, and enforcement interventions.
Coordinate with law enforcement, government, industry, and other external partners when investigations or incidents require external engagement.
Support hiring, onboarding, performance management, and career development while fostering an inclusive, resilient, and sustainable team culture.