Third Party Property Management Owner's Specialist

Public Storage•Frisco, TX

8d•Hybrid

About The Position

We have an opportunity to hire for a client service-oriented Owners' Specialist II, Public Storage Advantage® (Third Party Property Management). This non-exempt, full-time (40 hours per week, eligible for over-time) position is based in-office as part of our expanding Corporate HQs in Plano TX. You are the right person for the job if you are resourceful, committed to providing outstanding service, demonstrate active listening skills, and be highly effective at addressing Owners' inquiries regarding company services and property performance. Most of all, you represent the company well by delivering stellar service and enjoy providing resolution in a positive manner.

Requirements

Exhibit strong critical thinking, problem-solving and active listening skills
Adept at independently analyzing situations and delivering thoughtful responses while serving as a liaison between multiple parties
Ability to review and summarize a Profit & Loss statement and Balance sheet, understanding concepts of Operating Expenses, Revenue and Net Income, Actual and Budget Variance, GL Details and Rent Roll
Be highly organized, capable of reviewing contracts, tracking work orders and following general operating procedures
Ability to resolve multifaceted issues that may require extensive research and complex decision-making skills
Proven capability to build rapport and develop professional relationships, such as with Owners
Experience in mentoring and training clients and peers, fostering professional growth and development
Excellent verbal and written communication skills
Proven track record showing a strong commitment to client services
Ability to be resourceful and proactive, adaptability in a fast pace environment
Requires 5+ years of business-to-business customer service, client support and/or account management experience
Proficiency with Microsoft applications such as Word, Excel, and Power Point

Nice To Haves

College courses or degree preferred

Responsibilities

Provide our 3rd-party Property Owners with the highest levels of service and professionalism ensuring complete satisfaction and support in property operations.
Act as a liaison between Owners and Company Management, facilitating clear and effective communication.
Provide Owners with business status updates, work-order details, and sales forecasts via inbound or outbound calls, ensuring our Owners are well-informed about their properties.
Pre-review / review monthly financials for each Owners' portfolio, preparing to address areas of concern or requests for explanation. Research and resolve inquiries and requests for information, ensuring transparency and accuracy.
Facilitate one-on-one feedback sessions on business performance (including financials and operating results) and participate in team meetings to share insights and help drive improvements.
Participate, support and/or coordinate Customer Service, Revenue Management and Marketing, and other internal department projects related to our Third Party Management business, contributing to the overall success of the team and our Owners.