ThinkPad Beta Support Intern - Spring 2027

Lenovo • Morrisville, NC

3h • Onsite

About The Position

Join Lenovo’s Quality Engineering team and support beta testing for next-generation ThinkPads. Working alongside the Beta Program Manager, you will help identify PC issues, troubleshoot problems, and support users testing new devices. This hands-on, lab-based internship is ideal for a student with PC troubleshooting experience gained through an IT help desk, computer repair center, campus technology support, or personal PC-building projects. You will deepen your understanding of PC hardware, system components, Windows, and drivers while collaborating with a global engineering team.

Requirements

• Currently pursuing a bachelor’s degree and at sophomore standing or higher.
• Familiarity with the Windows operating system.
• Ability to identify and troubleshoot common PC hardware and software issues.
• Ability to explain technical issues clearly and work effectively with users and engineering teams.
• Strong organizational skills, attention to detail, and the ability to work independently.
• Proficiency in PowerPoint and Excel.

Nice To Haves

• Experience working in a PC repair center, IT help desk, campus technology support, or similar technical support setting.
• Professional or hobbyist experience assembling, repairing, or upgrading PCs.
• Familiarity with troubleshooting Windows drivers, peripherals, and PC components.
• Proficient in MS PowerPoint and Excel.

Responsibilities

• Review beta systems, identify hardware and software issues, and document findings.
• Investigate PC problems, help prioritize defects, and record clear steps to reproduce issues.
• Work with engineering teams to reproduce problems and support debugging.
• Partner with testing teams to verify fixes and confirm that issues have been resolved.
• Help beta participants troubleshoot technical issues and communicate their feedback to the team.
• Maintain organized records of testing activities, reported issues, and follow-up actions.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern