Therapy Program Manager Senior Living

Reliant Rehabilitation•Redwood City, CA

6d•$50 - $54•Onsite

About The Position

The Therapy Program Manager (TPM) – Senior Living manages and supervises the rehabilitation department in an Assisted Living, Independent Living, and Memory Care setting. The role oversees therapy, wellness, and fitness services to meet resident needs, fiscal requirements, and federal and state regulations, in collaboration with the supervising Physical Therapist and Regional Director of Operations. The TPM pursues resident care, team relations, customer service, and financial objectives through leadership and non-clinical management of staff, customers, and referral sources. The position may be filled by a Program Manager who is a Physical Therapist Assistant (PTA). The TPM maintains professional interactions with communities and clients, represents Reliant Rehabilitation’s commitment to quality and service, and follows company and community policies. Clinical supervision, clinical performance evaluation, resident-care oversight, and clinical determinations remain with licensed therapists as authorized under California law. A PTA does not independently supervise Physical Therapists, establish plans of care, perform evaluations or screens, or make clinical judgments reserved for licensed Physical Therapists.

Requirements

Must possess a degree in therapy from an accredited school, or have two years of experience as a Physical Therapist Assistant.
Must hold a current and active Physical Therapist Assistant license.
Strong verbal and written communication skills.
Ability to build strong relationships with a diverse population.
Ability to read, write, speak, and comprehend English instructions, correspondence, memoranda, and reports.
Ability to work in a fast-paced, productive environment.
Ability to make independent decisions and solve problems as appropriate.
Ability to effectively manage and motivate a team.
Thorough knowledge of Medicare and third-party billing.
Thorough knowledge of state practice acts.
Proficient knowledge of Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Basic Internet navigation skills.
Must comply with the California Physical Therapy Practice Act. A PTA may not independently supervise Physical Therapists, establish plans of care, perform evaluations or screens, or make clinical judgments reserved for licensed Physical Therapists.
Must be capable of lifting 30 pounds of dead weight alone, as stated in the posting.
Must be able to work varying hours and shifts, including weekends and holidays.

Nice To Haves

One year of management experience is preferred.

Responsibilities

Oversee the administrative and operational aspects of therapy, wellness, and fitness services in collaboration with the supervising Physical Therapist and Regional Director of Operations.
Promote services that drive meaningful and measurable outcomes for the community.
Assign resident scheduling and other responsibilities to staff and assist with scheduling as needed.
Manage, orient, train, and counsel department team members from an administrative and performance standpoint.
Ensure compliance with Reliant Rehabilitation and community-specific department policies and procedures.
Ensure documentation is regulatory-compliant, timely, complete, accurate, concise, and consistent with governmental and third-party payor requirements, while clinical accuracy and appropriateness remain under the supervising therapist’s oversight.
Coordinate department functions constructively with other services to promote teamwork and effectiveness.
Communicate department programs, goals, objectives, risks, and successes to community leadership.
Communicate information about Reliant Rehabilitation therapy services to the public, including medical personnel within the community.
Participate in utilization review, quality assurance, and care coordination in an administrative and collaborative capacity, with final clinical determinations made by authorized licensed therapists.
Control revenue and expenses to meet budget requirements.
Establish department goals and objectives and implement strategies and activities to achieve them.
Ensure timely and accurate billing processes and workflows; clinical justification and medical-necessity determinations remain the responsibility of the evaluating licensed therapist.
Develop clinical expertise, professional skills, and management skills through interaction with colleagues, self-study, and continuing education.
Maintain an appropriate valid state license and awareness of issues affecting rehabilitation and the senior living profession.
Understand relevant payment models, billing and treatment guidelines, and clinically appropriate delivery methods; provide quality care and reasonable goals and outcomes within applicable guidelines.
Follow infection-control procedures and environmental-safety protocols, using appropriate biomechanical lifting techniques.
Conduct oneself ethically, legally, and responsibly and comply with the Employee Handbook and Code of Business Conduct.
Work varying hours and shifts, including weekends and holidays.
Attend mandatory meetings, training, and delegated assignments; comply with the position description for the current license discipline; and perform other assigned duties.
Supervise community staff, including training and coaching, resolving issues, maintaining personnel records, and assisting with discipline.