Therapy Coordinator - Plattsburgh, NY

Lympha Press•Plattsburgh, NY

5d•Onsite

About The Position

The Therapy Coordinator is a part-time, field-based role serving patients in a designated territory. The position conducts in-home device deliveries, trials, product demonstrations, and patient education for Lympha Press compression devices. The coordinator helps patients understand device use, prescribed protocols, garment application, rental agreements, and financial responsibility, while working with internal teams to support access, documentation, and patient satisfaction. Compensation is based on completed visits: $135 per visit for visits 1–9, $160 per visit for visits 10–18, and $185 per visit for visits 19 and above. Medical Advantage Plan visits earn an additional $50 per completed visit. Mileage is reimbursed at $0.25 per mile. The role requires extensive travel within the assigned territory and includes in-home patient care and education.

Requirements

High school diploma or GED.
At least six months of related healthcare experience.
Strong written and verbal communication skills.
Effective organizational, time management, and multitasking abilities.
Knowledge of technology, including scheduling, travel, and documentation applications.
Ability to work independently, remain self-motivated and self-disciplined, and meet role expectations.
Flexibility to travel to patient homes or healthcare settings for appointments.
Ability to quickly learn and effectively use company-specific software and handheld technology tools.

Nice To Haves

Professional certification or license.
Previous medical device industry experience.

Responsibilities

Complete Medicare Advantage trials, explain the benefits of advanced-model pumps, trial both 51 and 52 devices, and review out-of-pocket differences.
Schedule and perform product demonstrations, take patient measurements, and explain proper use of Lympha Press compression devices.
Ensure patients are correctly sized for device fit and comfort.
Educate patients on compression therapy devices, garment application, prescribed protocols, and how to initiate therapy sessions.
Explain patient rental agreements and financial responsibility, and provide verbal instructions to patients and caregivers based on individual needs.
Respond professionally to patient questions and concerns about devices or required documentation.
Confirm appointments in advance, explain expectations for in-home visits, and organize equipment and supplies for patient education.
Collaborate with internal operations teams to support order completion and documentation.
Identify and escalate patient needs or concerns to the patient relations team for same-day follow-up whenever possible.
Use company translation resources or partners to address language barriers when applicable.
Comply with federal, state, accreditation, and insurance regulations, including HIPAA, non-disclosure, and non-solicitation requirements.
Travel extensively within the assigned territory to serve patients and conduct in-home visits.
Work professionally and collaboratively with company employees, managers, and departments.
Perform job functions in alignment with the company’s mission, vision, and goal statements.