Therapy Coordinator - Utica, NY
About The Position
This part-time, field-based role covers a designated geographic territory and pays $125 per completed delivery, including device delivery, trial, and patient education. The Coordinator performs in-home device deliveries and trials, educates patients on proper device use, and builds strong patient relationships to support a positive customer experience. The role works closely with internal teams to support patient access, correct device use, and overall satisfaction, using company communication and documentation technology professionally and efficiently. Lympha Press provides durable medical equipment across the United States, working with health plans, providers, and facilities to help people with lymphedema, venous disease, and lipedema access pneumatic compression therapy systems. The organization’s mission is “Because Life Can Be Better.”
Requirements
- High school diploma or GED.
- At least six months of related healthcare experience.
- Strong written and verbal communication skills.
- Effective organizational, time-management, and multitasking abilities.
- Knowledge of technology, including scheduling, travel, and documentation applications.
- Self-motivation and self-discipline, with the ability to work independently and meet role expectations.
- Flexibility to travel to patient homes or healthcare settings for appointments.
- Ability to quickly learn and effectively use company-specific software and handheld technology tools.
- Ability to lift and carry up to 60 pounds; sit, stand, bend, kneel, and reach as required for patient care; read printed materials and computer screens; communicate in person and by phone; and perform job functions requiring manual dexterity and stamina for frequent extended sitting.
Nice To Haves
- Professional certification or license preferred but not required.
- Previous medical device industry experience is a plus.
Responsibilities
- Complete Medicare Advantage trials, explain the benefits of advanced-model pumps, trial both 51 and 52 devices, and review out-of-pocket differences.
- Schedule and perform product demonstrations, take patient measurements, and instruct patients in proper use of Lympha Press compression devices.
- Ensure patients are properly sized for correct device fit and comfort.
- Educate patients on compression therapy devices, garment application, prescribed protocols, and initiating therapy sessions.
- Explain patient rental agreements and financial responsibility, and provide verbal instructions to patients and caregivers based on individual needs.
- Respond professionally to patient questions and concerns about devices or required documentation.
- Confirm appointments in advance, explain expectations for in-home visits, and organize equipment and supplies for patient education.
- Collaborate with internal operations teams on order completion and documentation.
- Identify and communicate patient needs or concerns to the patient relations team for same-day follow-up whenever possible.
- Use company translation resources or partners to address language barriers when applicable.
- Perform duties in compliance with federal, state, accreditation, and insurance regulations, including HIPAA, non-disclosure, and non-solicitation requirements.
- Travel extensively within the assigned territory to service patients and conduct in-home visits.
- Work professionally and collaboratively with company employees, managers, and departments.
- Perform job functions in alignment with the Company Mission, Vision, and Goal Statements.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
