Therapy Care Specialist - Specialty Infusion Pharmacy Technician

Soleo Health Inc•Shreveport, LA

1d•Onsite

About The Position

Soleo Health is seeking a Therapy Care Specialist - Specialty Infusion Pharmacy Technician to support our patients in the Shreveport, LA and surrounding areas. This role involves working with the SoleoRx TCMC model and utilizing national and local resources to facilitate high-quality care for patients with specialty pharmacy needs. The Therapy Care Specialist will work under the supervision of a Pharmacist to oversee the logistics of a patient’s dispense and prescription maintenance, capture assessment data, and serve as the point person to coordinate patient care across all layers of the patient care continuum while on service with Soleo Health.

Requirements

Prior experience in home infusion, compounding and/or specialty pharmacy required
High School Diploma or equivalent
Registered/Licensed Pharmacy Technician license required
Prior experience scheduling patient refill deliveries
Prior customer service/patient services experience
Basic to intermediate efficiency with Microsoft Excel, Word and Outlook
Must be a Licensed/Registered Pharmacy Technician for the state of Louisiana
Must be PTCB or NHA Certified

Nice To Haves

preferred experience with home infusion
Preferred experience with scheduling deliveries for Specialty Infusion Pharmacy patients

Responsibilities

Act as single point of contact for specialty patients and as liaison with Soleo branch personnel to coordinate timely medication dispense and delivery
Works under supervision of specialty pharmacist and/or branch pharmacist to capture assessment data, ascertain patients supply needs, and schedule new and refill medication deliveries
Run daily and weekly pharmacy reports as needed
Answer phones and warm transfer call to appropriate location, monitor incoming faxes, and monitor TCMC refill queues
Send orders to physicians for signature
Work with intake/reimbursement staff to maintain active patient insurance coverage and actively pursue authorizations and re-authorizations with the auth/billing staff at the branch level
Documentation of all patient interaction and care coordination in the designated system of record for clear and consistent communication
Complete therapy specific training as required