Therapy Care Specialist - Specialty Infusion Pharmacy Technician

Soleo Health Inc•Village of Pewaukee, WI

3h•Onsite

About The Position

The Therapy Care Specialist will work with SoleoRx TCMC model and utilize national and local resources to facilitate high quality care of a patient with specialty pharmacy needs. The Therapy Care Specialist will work under the supervision of a Pharmacist to oversee logistics of a patient’s dispense and prescription maintenance, assessment data capture, and serves as the point person to coordinate patient care across all layers of the patient care continuum while on service with Soleo Health. Responsibilities include: Act as single point of contact for specialty patients and as liaison with Soleo branch personnel to coordinate timely medication dispense and delivery Works under supervision of specialty pharmacist and/or branch pharmacist to capture assessment data, ascertain patients supply needs, and schedule new and refill medication deliveries Run daily and weekly pharmacy reports as needed Answer phones and warm transfer call to appropriate location, monitor incoming faxes, and monitor TCMC refill queues Send orders to physicians for signature Work with intake/reimbursement staff to maintain active patient insurance coverage and actively pursue authorizations and re-authorizations with the auth/billing staff at the branch level Documentation of all patient interaction and care coordination in the designated system of record for clear and consistent communication Complete therapy specific training as required

Requirements

Prior experience in home infusion, compounding and/or specialty pharmacy required
High School Diploma or equivalent
Registered/Licensed Pharmacy Technician license required
Prior customer service/patient services experience
Basic to intermediate efficiency with Microsoft Excel, Word and Outlook
Must be able to work 100 percent in office
Must be able to work Full-time, Monday-Friday 8:30am-5pm CST, 40 hours per week
Must be a Licensed/Registered Pharmacy Technician for the state of Wisconsin

Nice To Haves

PTCB/NHA Certification Preferred
Preferred experience with scheduling deliveries for Specialty Infusion Pharmacy patients
Prior experience scheduling patient refill deliveries, preferred experience with home infusion

Responsibilities

Act as single point of contact for specialty patients and as liaison with Soleo branch personnel to coordinate timely medication dispense and delivery
Works under supervision of specialty pharmacist and/or branch pharmacist to capture assessment data, ascertain patients supply needs, and schedule new and refill medication deliveries
Run daily and weekly pharmacy reports as needed
Answer phones and warm transfer call to appropriate location, monitor incoming faxes, and monitor TCMC refill queues
Send orders to physicians for signature
Work with intake/reimbursement staff to maintain active patient insurance coverage and actively pursue authorizations and re-authorizations with the auth/billing staff at the branch level
Documentation of all patient interaction and care coordination in the designated system of record for clear and consistent communication
Complete therapy specific training as required