TOC - Therapy Call Center Specialist
About The Position
The Orthopaedic Center is looking for a highly motivated Call Center Specialist. This opening is a full-time position averaging 40 hours per week. The Call Center Specialist will answer a high volume of incoming phone calls to the call center in a timely manner. Ability to communicate professionally, both oral and written for clear, legible messages. Pleasant, friendly demeanor with the ability to communicate effectively with patients and all incoming/outcoming callers. Direct calls appropriately by transferring and/or taking detailed messages. Schedule appointments according to physician profiles. Some insurance/billing. Assist with any other task assigned. The Call Center Specialist must be able to communicate effectively with patients, TOC physicians and staff.
Requirements
- HS/GED
- ROT or CCMA certification required by first 90 days of employment
- Ability to work under pressure, multitask and meet deadlines
- Outstanding organizational and writing skills
- Ability to speak clearly and concisely
- Independent, self-starting and highly motivated
- Proven positive, "teamwork" attitude in work history
Nice To Haves
- Multi-lined phone experience preferred.
- Customer Service Representative experience preferred.
- Some insurance/billing experience preferred
Responsibilities
- Answer a high volume of incoming phone calls to the call center in a timely manner.
- Communicate professionally, both orally and written for clear, legible messages.
- Direct calls appropriately by transferring and/or taking detailed messages.
- Schedule appointments according to physician profiles.
- Assist with any other task assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
