Therapist

Roach Family Wellness PLLC • Altamonte Springs, FL

8d • $18 - $20

About The Position

Disc Centers of America specializes in non-surgical spinal decompression and research-backed IDD Therapy, aiming to provide a safe, effective alternative to surgery for people experiencing chronic back, neck, and disc pain. The posting describes a patient-focused front desk role in a fast-paced office, helping create an exceptional experience from a patient's first interaction through completion of their care plan.

The role welcomes patients and manages check-in and check-out, appointments, calls and new-patient follow-up, payments and financial accounts, and patient records. It also supports internal marketing through social media and patient-engagement initiatives, along with other clerical tasks. The posting identifies the position as Front Desk Manager in the job summary, despite listing the title as Therapist.

Requirements

• At least 5 years of experience in a medical front desk or administrative role; this is not an entry-level position.
• Superior verbal and written communication skills and the ability to connect with people and empower them to pursue health goals.
• Proficiency with multi-line phone systems, Microsoft Word and Excel, including creating assigned tasks and charts, and electronic health record (EHR) systems.
• Ability to multitask in a fast-paced wellness environment.
• Organized, energetic, confident, and team-oriented approach, with genuine care for patient outcomes and work organization.

Nice To Haves

• Bilingual Spanish.

Responsibilities

• Greet patients and manage check-in and check-out while maintaining a professional office atmosphere.
• Schedule patient appointments across all phases of care using practice management software.
• Answer and return calls professionally, follow up with new-patient leads, and build rapport to guide patients through onboarding.
• Collect payments, manage financial accounts, and explain care plans and financial expectations, including insurance versus self-pay.
• Maintain accurate patient records, request medical records such as MRIs and medical history, and follow HIPAA guidelines.
• Assist with social media content and patient-engagement initiatives to support office growth.
• Perform other clerical tasks.

Benefits

• Competitive hourly pay, typically $20 or more per hour depending on experience and proficiency.
• Bonus potential.
• Professional growth opportunities.
• Employee discounts on wellness products.
• Complimentary chiropractic care.
• Paid time off (PTO).
• Paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed