Therapist Clinical Quality Peer Educator (Contract)

Headway

9d•$100 - $125

About The Position

Headway's mission is to fix the mental healthcare system by building a new system that everyone can access, starting by solving the biggest barrier to care: insurance. They have automated the administrative work involved in credentialing, claims, and payment reconciliation. Over 75,000 providers use their software, serving over 1 million patients. Headway is building tools for therapists to run their entire practice, improving the experience of finding a therapist, and investing in platform foundations for scale. They are a Series D company with over $325M in funding and are looking for exceptional people to help achieve their mission. As a Therapist Clinical Quality Peer Educator, you will help ensure therapists' documentation reflects safe, evidence-based, and clinically sound care by evaluating notes against Headway's clinical quality standards. This role promotes consistency, supports provider growth, and maintains the high standard of care delivered by their providers. Some Peer Educators also provide individualized remediation and coaching to help providers meet quality expectations. This is a part-time role.

Requirements

Current licensed therapist or professional counselor with an independent, unrestricted license.
3+ years of direct therapy experience.
Experience completing quality chart reviews or audits for healthcare delivery organizations.
Experience coaching or training other clinicians on documentation that meets standards of clinical care.
Comfortable working alongside AI-assisted review tools: critically evaluating a model's output and giving structured feedback that improves both the rubric and the model over time.
Expert communicator and educator, with experience conveying information to large and diverse groups of individuals.
Ability to deliver feedback in a way that feels supportive rather than punitive.
Comfortable adapting to various healthcare technology platforms, and to workflows that continue to evolve as our programs scale.
Minimum commitment of 10 hours per week.
Requires the individual to set up or have an existing LLC or S-Corp.

Responsibilities

Review clinical documentation across note types - initial assessments (90791) and progress notes - to identify gaps that fall below industry standards for high-quality, safe patient care.
Review clinical decision-making processes and the use of evidence-based treatment modalities.
Complete additional quality-assessment work as our programs evolve, including calibration exercises and inter-rater reliability rounds.
Provide asynchronous and live 1:1 remediation support to providers falling below established standards of care, using education-forward communication that ties documentation expectations to patient safety and quality standards.
Complete all review and documentation work within Headway's designated systems, adhering to HIPAA and Headway's privacy and confidentiality requirements. Patient information is never stored or maintained outside those systems.