Therapist Clinical Quality Peer Educator (Contract)

Headway

10d • $100 - $125

About The Position

Headway's mission is to fix the mental healthcare system by making it accessible to everyone, starting with solving the barrier of insurance. They have automated the administrative work involved in credentialing, claims, and payment reconciliation. Over 75,000 providers use their software, serving over 1 million patients. Headway is building tools for therapists to manage their entire practice, improving the experience of finding a therapist, and investing in platform foundations for scalability. They are a Series D company with significant funding, seeking exceptional individuals to help achieve their mission and make this the most meaningful experience of their careers.

As a Therapist Clinical Quality Peer Educator, you will ensure therapists' documentation aligns with Headway's clinical quality standards, focusing on safety, evidence-based practices, and clinical soundness. This role promotes consistency, supports provider growth, and upholds the high standard of care. Some Peer Educators will also offer individualized remediation and coaching to help providers meet quality expectations. This is a part-time, contract role requiring a minimum commitment of 10 hours per week. The hourly rate is $125, and requires the individual to have or set up an LLC or S-Corp.

Requirements

• Current licensed therapist or professional counselor with an independent, unrestricted license.
• 3+ years of direct therapy experience.
• Experience completing quality chart reviews or audits for healthcare delivery organizations.
• Experience coaching or training other clinicians on documentation that meets standards of clinical care.
• Comfortable working alongside AI-assisted review tools: critically evaluating a model's output and giving structured feedback that improves both the rubric and the model over time.
• Expert communicator and educator, with experience conveying information to large and diverse groups of individuals.
• Ability to deliver feedback in a way that feels supportive rather than punitive.
• Comfortable adapting to various healthcare technology platforms, and to workflows that continue to evolve as our programs scale.

Responsibilities

• Review clinical documentation across note types - initial assessments (90791) and progress notes - to identify gaps that fall below industry standards for high-quality, safe patient care.
• Review clinical decision-making processes and the use of evidence-based treatment modalities.
• Complete additional quality-assessment work as our programs evolve, including calibration exercises and inter-rater reliability rounds.
• Provide asynchronous and live 1:1 remediation support to providers falling below established standards of care, using education-forward communication that ties documentation expectations to patient safety and quality standards.
• Complete all review and documentation work within Headway's designated systems, adhering to HIPAA and Headway's privacy and confidentiality requirements.

Benefits

• Headway is committed to the full inclusion of all qualified individuals.
• Headway will ensure that persons with disabilities are provided with reasonable accommodations.
• If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level