Therapeutic Support Specialist

Best Point Education & Behavioral Health•Cincinnati, OH

About The Position

The Therapeutic Support Specialist helps create a safe, structured, and supportive environment where clients can build social-emotional skills, work toward treatment goals, and make progress. The role provides direct client support, assists with crisis intervention, coaches staff, and helps maintain consistent daily programming. It includes supporting children with behavioral health needs across office, school, and mental health treatment environments, with travel between Best Point satellite sites required.

Requirements

Bachelor's degree in Human Services or a related field from an accredited institution, or an equivalent combination of education and experience.
Experience working with children in child-serving systems or a closely related field.
Basic computer and typing skills, including familiarity with Microsoft Windows and standard Microsoft Office applications.
Unrestricted driver's license and ability to travel between Best Point locations when needed.
Strong communication, organization, time-management, and problem-solving skills.
Ability to maintain professionalism, follow established procedures, and work effectively as part of a team.
Ability to participate in required physical safety and restraint techniques and sustain the physical activity necessary to maintain client safety.
Ability to perform regular sitting, standing, walking, bending, and lifting up to 50 pounds.

Responsibilities

Provide daily supervision, engagement, and support to meet clients' therapeutic, behavioral, and developmental needs.
Help implement Individual Service Plans (ISPs) and Behavioral Support Plans (BSPs) consistently and effectively.
Use evidence-based teaching procedures, behavior modification strategies, and program motivation systems to encourage positive outcomes.
Facilitate classroom or program meetings that encourage client participation and input.
Maintain a safe, structured, and supportive therapeutic environment.
Provide coverage for staff absences and facilitate social-emotional learning groups when needed.
Demonstrate effective crisis intervention, de-escalation, and milieu management skills.
Provide coaching, feedback, and skill-building support to new and returning staff as appropriate.
Participate in team meetings and debriefings to discuss client progress, treatment needs, and discharge planning.
Collaborate with supervisors, colleagues, guardians, school districts, and external service providers.
Support campus-wide programming and contribute to program development and problem-solving.
Assist with daily program operations, administrative responsibilities, and client orientation.
Maintain established daily schedules, routines, and program activities.
Document client interactions, phone calls, meetings, and services in the electronic medical record (EMR).
Document incidents and physical restraints promptly, and notify guardians and supervisors as required.
Track attendance, prepare daily materials, maintain program spaces, and use resources responsibly.
Identify barriers to treatment and collaborate with leadership to develop solutions.
Follow HIPAA requirements, organizational policies, regulatory standards, and required training protocols.
Participate in crisis intervention and de-escalation, including physical restraint techniques when necessary and appropriate.
Work proactively to reduce the need for physical restraints and promote client safety.
Complete and pass required Crisis Prevention and Intervention (CPI), CPR, and First Aid training.

Benefits

Medical, dental, and vision coverage for eligible employees.
Health Savings Account (HSA) with employer contributions up to $1,200 annually for eligible plans covering two or more people.
Flexible Spending Account (FSA) options.
Preventive care and wellness programs.
Employee Assistance Program (EAP) offering confidential emotional, financial, legal, and personal support.
Pet insurance options.
403(b) retirement plan with up to a 4% employer match.
Employer-paid life insurance for eligible employees.
Short- and long-term disability coverage.
Educational loan forgiveness support and resources, including Public Service Loan Forgiveness eligibility.
Free continuing education units (CEUs) and licensure supervision, where applicable.
Tuition reimbursement opportunities.
Tuition discount for online programs through the University of Cincinnati.
Leadership Academy and professional development programs at no cost.
Interest-free personal computer loan program.
Employee referral bonus opportunities, with bonuses up to $1,000.
Paid time off (PTO), up to 34 days off in the first year for eligible employees.
10 paid holidays.
Paid parental leave for birth, adoption, or foster placement.
Work-life balance support.