Therapeutic Mentor

Halifax Health•Daytona Beach, FL

About The Position

The CAT Team Therapeutic Mentor/Case Manager provides mentoring, supportive services, and targeted case management to children ages 3–11 with mental health and/or co-occurring disorders, and to their families and caretakers. The role builds positive relationships, supports children and families in maintaining the highest level of functioning in environments suited to their needs, and connects them with medical, social, legal, educational, and other support services. The position serves Volusia and Flagler Counties and requires travel throughout those counties. The Therapeutic Mentor/Case Manager assesses child and family needs, develops and reviews service and treatment plans with the team, coordinates care and community resources, advocates for clients, and monitors service delivery and progress. The role includes documenting services in the electronic medical record, working with families, schools, community agencies, and care providers, and providing assigned crisis, transportation, respite, and tutoring support. Evening and on-call availability, including nighttime and weekend crisis coverage as assigned, is required.

Requirements

A bachelor's degree in counseling, social work, psychology, criminal justice, nursing, rehabilitation, special education, health education, or another related human services field is preferred.
For candidates with a bachelor's degree in a discipline outside the listed fields, three years of full-time or equivalent experience working with the target population is required for consideration.
A minimum of one year of full-time or equivalent experience working with the target population is preferred for candidates with a degree in a listed or related field.
Complete AHCA-approved mental health targeted case management training within three months of initially providing Medicaid services, or agree to complete it within that period.
Be certified as a case manager through the Florida Certification Board or agree to obtain certification within three months of hire.
Demonstrate time and organizational management skills, flexibility, and the ability to complete work within strict timelines.
Use sound judgment to assess situations, defuse potentially risky situations, and identify services needed during rehabilitation.
Follow oral and written instructions and complete assigned tasks.
Communicate clearly and concisely orally and in writing; prepare clear and concise written reports.
Build supportive, trusting relationships with clients and maintain effective working relationships with coworkers, clinical and medical professionals, schools, courts, and the public.
Have knowledge of community resources, or the ability to learn them quickly.
Have knowledge of mental illness, substance use, treatment, and related behavioral problems relevant to the age group and population served.
Understand the characteristics of children with mental health issues, their families, and family systems.
Have knowledge of managed care and different payer sources.
Work effectively with community partners and as part of a team, including an intensive wraparound service team providing integrated services.
Demonstrate creative problem-solving skills in therapeutic mental and behavioral health service delivery.
Be self-directed and motivated, and be willing to work a variety of hours, including evenings and on-call hours.
Hold a valid Florida driver's license and have a good driving record.

Nice To Haves

Certification as a Targeted Case Manager is preferred.

Responsibilities

Provide mentoring, supportive services, and case management to an assigned group of children and families.
Assess child and family strengths, challenges, needs, behavior, mental status, health, substance use, and educational, social, developmental, and family functioning; refer for additional services as needed.
Develop, write, implement, evaluate, and revise treatment goals and plans with the team, child, and family.
Complete initial assessments and service plans, and conduct periodic assessments and service plan reviews according to program guidelines.
Coordinate and arrange treatment and other support services, including medical, social, legal, educational, mental health, and substance use services.
Act as a liaison with schools, community agencies, families, and other care providers to coordinate treatment.
Advocate for children and families and help them make informed decisions about clinical status and treatment options.
Support children and families as a role model, including teaching life skills, positive discipline, parenting, financial responsibility, and homemaking skills.
Assist families in developing natural support systems and help clients connect with social support networks and community resources.
Provide assigned on-call crisis intervention during nighttime and weekend hours and limited crisis intervention under appropriate supervision.
Provide or coordinate transportation, respite, and tutoring services as assigned.
Participate in client treatment planning, case reviews, interdisciplinary meetings, and evaluations; communicate progress, results, obstacles, and treatment influences to the team and family.
Document service activity in the electronic medical record and maintain accurate, current records that meet program standards.
Execute and monitor service-plan linkages and coordinate safe, timely, effective, efficient, equitable, and client-centered care.
Facilitate access to community resources, including recreation, housing, food, clothing, school programs, vocational opportunities, life-skills providers, and relevant treatment services.
Attend meetings and court hearings as required by program guidelines.
Follow safety procedures and professional standards, protocols, rules, and regulations.
Perform additional duties required by specific program guidelines.