Therapeutic Account Manager, BC (12-month contract)

BoehringerPRD • Vancouver, BC

10d • CA$84,000 - CA$134,000 • Onsite

About The Position

Accountable for implementing brand strategy and ICP (Integrated Customer Plan) with target customers and key accounts via excellent customer engagement. Exceed sales, hospital account and Key Performance Indicators (KPI) results ensuring delivery of outstanding customer value and maximizing the number of appropriate patients on assigned product. As a true partner, acts as customer orchestrator to ensure a seamless positive customer experience and seek opportunities to work with customers to enhance healthcare delivery. This job posting is for an existing vacant position.

Requirements

• University degree (Science or Business)
• A minimum of 5 years of successful General Practitioner (GP) and/or Specialist Practitioner (SP) experience with a preference for Specialty hospital sales experience.
• Key account management an asset.
• Excellent medical/product knowledge, customer engagement and selling skills providing exceptional customer satisfaction.
• Strong abilities in the following areas: Strong communication, interpersonal, customer engagement and presentation skills.
• Ability to understand and effectively transfer knowledge of scientific and disease-related nature in a customer-centric selling process.
• Experience in key account management and systems change.
• Developing speakers and external expert advocates.
• Customer planning, organization, analytical skills, resource management, working relationships and teamwork, communication and delivering results, customer orchestration, commitment to extraordinary customer experience.
• Highly motivated and passionate.
• Must possess a valid provincial drivers license (and be able to travel.
• For Quebec-based positions: French and English language skills are an asset for the purpose of working cross-functionally with Boehringer colleagues across Canada and in some cases with colleagues situated globally.

Nice To Haves

• Specialty hospital sales experience
• Key account management
• French and English language skills (for Quebec-based positions)

Responsibilities

• Accountable for achieving/exceeding gross sales and KPI results through exceptional customer engagement and delivery of outstanding customer value.
• Accountable for key account management and system change to ensure optimal patient outcomes.
• Effectively utilizes all available resources to sell and promote BI products.
• Implement and monitor allocated Territory brand and operational budget spend, without exceeding.
• Acts as a true customer partner with exceptional product, account and therapeutic area (TA) knowledge with all customers and accounts.
• Assists in the development of the ICP and accountable for the implementation of appropriate omni-channel account and customer journeys, Follow-up Email (FUeM), PSP awareness, programs & actions (guided by brand Critical Success Factors), Veeva suggestions, customer needs & insights.
• Customizes approach for each interaction on each customer and account (face to face, digital, Continuing Medical Education (CME), Other Learning Activity (OLA), etc.) to assess needs and create value while maximizing the number of appropriate patients that receive assigned product.
• Continuously feeds back market and customer insights (competitive intelligence, campaign and messaging feedback, etc.) Creates system change and market expansion.
• Implements customer centric engagements in collaboration with cross-functional and external stakeholders (e.g. Medical Science Liaisons (MSLs), Therapeutic Specialists (Primary Care), Healthcare Affairs Managers (HCAMs), Marketing).
• Leads and manages all customer/stakeholder/account interactions for assigned customers/accounts.
• Works collaboratively with all cross-functional partners especially marketing & medical to share tactical opportunities and build exceptional relationships with customers.
• Acts as an agent of change within national team to maintain a culture of performance, growth mindset, agility, accountability and intrapreneurship.
• Identifies, develops and calls on external experts to build strategic partnerships through projects and activities.
• Initiates contacts and network-building among advocates and HCPs. Manages hospital programs and budgets according to account plan.
• Provides the appropriate speakers and logistics for OLAs, CMEs and conferences.

Benefits

• Generous amount of paid time off (vacation, personal days, contingency paid time off days for Long Term Contract Employees)
• Comprehensive and flexible benefits plan
• Defined Contribution Pension Plan with company matching of RRSPs
• Employee and Family Assistance Plan
• Employee and leadership development programs
• Programs to support overall health and wellness for employees

What This Job Offers

• Job Type: Full-time
• Career Level: Senior