Therapeutic Account Manager, Liver - Seattle East

Mirum Pharmaceuticals•Seattle, WA

15d•$180,000 - $200,000•Remote

About The Position

The Therapeutic Account Manager (TAM) is responsible for delivering sustainable business performance and meaningful patient impact across an assigned territory. The role requires deep clinical and account expertise in rare cholestatic liver diseases and Mirum’s Liver portfolio, identifying and prioritizing high-opportunity customers, accounts, and referral networks, and executing customized account plans to advance disease awareness, appropriate patient identification, treatment consideration, initiation, and persistence in accordance with approved indications and promotional practices. The TAM serves as a clinically credible, insight-led partner to healthcare professionals, engaging them as a peer and influencing change across complex accounts. Working closely with the Regional Business Director and cross-functional partners, the TAM connects customer needs, patient journeys, referral pathways, access dynamics, and business opportunities while demonstrating curiosity, emotional intelligence, resilience, ownership, and consistent follow-through. The position involves travel up to 70%, including frequent overnight travel and occasional weekend commitments.

Requirements

Bachelor’s degree required.
At least 5 years of progressive pharmaceutical or biotechnology sales experience.
Demonstrated track record of consistently delivering business results in a complex specialty, rare disease, orphan drug, or high-science market.
Strong clinical aptitude and demonstrated ability to learn, retain, and communicate complex disease-state, diagnostic, mechanism-of-action, clinical-data, and product information.
Experience with account-based selling across health systems, centers of excellence, multidisciplinary care teams, referral networks, and influential healthcare professionals.
Demonstrated ability to use insight-led or challenger-style selling to constructively challenge the status quo, influence behavior, and advance customer decision-making.
Working knowledge of access and reimbursement dynamics, patient support pathways, and the role of patient services in rare disease markets.
Strong business acumen and ability to interpret performance data, identify insights, develop territory and account strategies, and translate plans into consistent field execution.
Exceptional interpersonal skills, emotional intelligence, communication, presentation, and judgment, with the ability to build trust with diverse and sophisticated customers.
Self-motivation, resourcefulness, resilience, organization, and ability to prioritize and perform independently in a fast-moving, ambiguous environment.
Demonstrated success partnering cross-functionally with Medical Affairs, Market Access, Patient Services, Marketing, Commercial Training and Effectiveness, Operations, and Analytics.
Commitment to ethical conduct, compliance, and approved promotional practices, with sound judgment in complex customer and patient-related situations.
Valid driver’s license and ability to travel up to 70%, including frequent overnight travel and occasional weekend commitments.

Nice To Haves

Advanced degree preferred.
Rare disease experience is highly preferred.
Experience in hepatology, gastroenterology, pediatric specialty care, or another complex specialty market is highly desirable.

Responsibilities

Develop and execute a focused territory business plan aligned with national, zone, and regional priorities, including objectives, customer priorities, resource allocation, and measures of success.
Use performance data, customer insights, market intelligence, access dynamics, and competitive trends to identify opportunities, anticipate barriers, and adjust territory strategy and execution.
Deliver territory business objectives through prioritization, high-quality customer engagement, resource stewardship, and accountability for behaviors and results.
Maintain accurate and timely customer records, forecasts, expense reports, administrative documentation, and business updates.
Identify, prioritize, and develop high-opportunity accounts, health systems, centers of excellence, and referral networks in pediatric and adult hepatology and gastroenterology.
Create and execute customized account plans that reflect patient journeys, stakeholders, clinical decision-making, referral patterns, access considerations, customer needs, and competitive realities.
Build trusted relationships with physicians, advanced practice providers, nurses, pharmacists, office staff, and other care-team members.
Map influence and decision-making within complex accounts, establish engagement objectives, and secure appropriate next steps.
Coordinate compliant account actions across Mirum field partners, clarify ownership, and maintain momentum on priorities and customer needs.
Develop and maintain knowledge of rare cholestatic liver disease, diagnostic pathways, mechanisms of action, clinical data, products, approved uses, safety information, patient support, access and reimbursement, and the competitive landscape.
Communicate complex scientific and clinical information accurately and credibly, tailoring discussions to healthcare professionals’ knowledge, needs, and priorities.
Engage healthcare professionals through insightful questions, active listening, identification of unmet needs, and relevant evidence and resources.
Execute approved promotional programs, resources, and customer engagements in accordance with company policies and regulatory requirements.
Help customers recognize gaps in disease awareness, patient identification, referral, treatment consideration, and ongoing support across the patient journey.
Build trust with skeptical, change-resistant, or experienced healthcare professionals through emotional intelligence, curiosity, credibility, and thoughtful questioning.
Influence multiple stakeholders without authority, navigate resistance constructively, and balance persistence with judgment, empathy, and respect for customer boundaries.
Keep patients and caregivers central to territory and account decisions, understanding the journey from disease recognition and diagnosis through treatment initiation and persistence.
Support a customer experience grounded in trust, empathy, responsiveness, urgency, and reliable follow-through.
Collaborate compliantly with Market Access and Patient Services partners to help care teams understand resources and navigate appropriate barriers.
Identify and promptly elevate recurring customer, access, and patient-support barriers, partnering with internal teams to improve execution and support.
Build productive partnerships with Medical Affairs, Market Access, Patient Services, Marketing, Commercial Training and Effectiveness, Operations, Analytics, and Advocacy.
Coordinate account strategy and field priorities across roles, clarify responsibilities, and ensure consistent follow-through while respecting functional boundaries.
Capture and communicate timely, objective, actionable field insights to inform strategy, messaging, training, resources, customer experience, and execution priorities.
Contribute to business reviews, training programs, team meetings, launch readiness, and cross-functional initiatives; share best practices and support the broader organization.
Operate with ownership, self-motivation, resourcefulness, and initiative in a rapidly evolving rare disease environment.
Create appropriate engagement opportunities in underdeveloped accounts and markets, test approaches, learn quickly, and put insights into action.
Maintain drive and performance through pressure, uncertainty, obstacles, delays, and discouragement, recovering quickly and staying focused on long-term goals.
Seek feedback and coaching, apply it, and continuously strengthen clinical, strategic, and selling capabilities.
Model Mirum’s values and standards of ethical conduct, compliance, transparency, inclusion, and respect in all interactions.