Community Theatre - Theatre Production and Technical Operations Assistant

Sacred Heart University•Fairfield, CT

15h•$50,000 - $55,000•Onsite

About The Position

The Theatre Production and Technical Operations Assistant supports the day-to-day production and technical operations of the SHU Community Theatre. The position assists with lighting, sound, video, and projection systems; supports pre-production planning, live event execution, and post-event strike; and helps ensure safe, efficient, and high-quality performances and events. The role may also provide occasional front-of-house and audience services support as needed. The position also supports box office operations, including ticketing, records, merchandise sales, and customer inquiries, and serves as a liaison with external marketing partners to support social media content and event promotion. It is based on-site at the Sacred Heart University Community Theatre, with evening, weekend, and varying hours required according to event schedules.

Requirements

Bachelor’s degree in Theatre, Technical Theatre, Arts Management, Business, or a related field.
At least 2 years of experience supporting live performances, theatrical productions, box office operations, customer service, hospitality services, or technical event operations in an educational, professional, community, or entertainment venue.
Working knowledge of technical theatre and live event production, including lighting, sound, video, projection, backstage operations, and audiovisual equipment.
Ability to operate, troubleshoot, and assist with standard theatrical, production, and audiovisual equipment.
Strong organizational skills and ability to manage multiple priorities, support production schedules, and develop effective systems, protocols, and best practices.
Excellent written, verbal, interpersonal, and customer service skills, with the ability to communicate professionally with patrons, staff, students, artists, volunteers, and visiting technicians.
Proficiency in Microsoft Office Suite, Google Workspace, and general office technology and equipment.
Ability to work independently and collaborate effectively with diverse teams in a fast-paced environment.
Strong problem-solving skills and ability to respond effectively to patron, event, and operational needs in person, by phone, and online.
Ability to maintain a safe, organized, professional, and customer-focused environment in front-of-house and backstage operations.
Flexibility to work evenings, weekends, and varied hours based on performance, production, and event schedules.
Demonstrated professionalism, sound judgment, discretion, and adherence to confidentiality requirements.
Positive attitude, team-oriented approach, and commitment to supporting organizational goals and successful event execution.
Genuine interest in the performing arts, community engagement, and educational programming.
Innovative mindset and enthusiasm for contributing to the continued growth and success of a performing arts and community venue.
Satisfactory completion of a background check is required as a condition of employment.

Responsibilities

Assist with the day-to-day production and technical operations of the Theatre.
Support lighting, sound, video, and projection systems for performances and events.
Assist with event setup, rehearsals, live event execution, and post-event strike activities.
Help maintain production equipment and backstage areas in a safe and organized manner.
Support operational and facility needs to ensure successful performances and events.
Process ticket sales, exchanges, refunds, and customer inquiries through online and on-site ticketing systems.
Maintain accurate sales, inventory, and transaction records.
Support merchandise sales and cash-handling procedures.
Assist with event preparation, audience services, and front-of-house operations.
Promote theatre programming and provide information about events, services, and policies.
Serve as a liaison between the Theatre and external marketing partners, supporting social media content creation, coordination, and promotion of events and programming.