The UPS Store Franchise Consultant - Houston

UPS•Houston, TX

51d

About The Position

The UPS Store, Inc. (TUPSS) is seeking a high-impact Franchise Consultant (FC) to support and elevate franchisees within a designated territory across their full franchise lifecycle. This is not a transactional role—it is a strategic partnership role. Franchise Consultants are trusted advisors, performance drivers, and culture builders. They optimize revenue and operational excellence by collaborating with franchisees to develop and execute quarterly and annual business plans aligned to sales, marketing, financial performance, and long-term growth objectives. This role blends independence with strong team alignment. You will operate autonomously in the field while remaining deeply connected to regional leadership, cross-functional partners, and the broader network. Success requires agility, data fluency, and the ability to translate insights into influence that positively impacts store performance. Above all, this role is about helping others win. The right candidate finds purpose and fulfillment in guiding entrepreneurs toward their goals and building stronger businesses across the network.

Requirements

Bachelor’s degree in business, Management, or a related field.
5+ years of experience in Restaurant or Retail Operations, Franchising, Business Consulting, or a related field.
Ability to foster open dialogue, encourage participation, achieve alignment, and constructively navigate conflict.
Strong understanding of franchise business models, financial structures, royalty streams, and the impact of performance on overall corporate profitability.
Advanced problem-solving and conflict resolution skills with the confidence to address performance gaps directly and professionally.
Solid financial acumen with the ability to analyze P&L statements, identify trends, and convert insights into strategic action.
Exceptional verbal and written communication skills with the ability to influence and inspire.
Data-driven mindset with proficiency in digital tools and reporting platforms to analyze, manage, and present performance metrics effectively.
Highly agile and adaptable—able to pivot priorities while maintaining focus on results.
Willingness and ability to travel as required.
Comfortable operating independently while remaining aligned with team strategy and regional objectives.
Demonstrates discipline, strong time management, and the ability to manage multiple initiatives simultaneously without sacrificing quality.
Deep personal commitment to service, collaboration, and helping others achieve their business and professional goals.
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Nice To Haves

Experience influencing independent business owners and driving measurable performance improvement is strongly preferred.

Responsibilities

Provide strategic, professional guidance to franchisees on marketing, sales growth, pricing strategy, financial performance, and operational execution to achieve measurable growth objectives.
Conduct comprehensive center evaluations and performance analysis to identify opportunities for continuous improvement.
Coach franchisees in leveraging financial benchmarks, TUPSS tools, and data insights to optimize profitability and operational efficiency.
Translate performance data into actionable strategies that influence behavior, drive accountability, and improve store results.
Serve as the primary liaison between TUPSS Solution + Support Campus, UPS, vendors, area franchisees, and franchisees—ensuring timely communication, issue resolution, and coordinated support.
Identify operational and financial risks impacting performance and guide franchisees toward corrective action while reinforcing adherence to brand standards and policies.
Maintain consistent engagement to monitor progress, ensure training completion, and create a compelling vision that inspires adoption and buy-in.
Support franchise lifecycle events including renewals, ownership transfers, relocations, new store buildouts, remodels, merchandising, and business transitions—managing timelines in partnership with cross-functional teams.
Plan and facilitate convention-style network meetings that educate, align direction, strengthen engagement, and share best practices across the region.
Champion operational excellence by sharing proven strategies in merchandising, local marketing, prospecting, customer experience, and overall franchise management to increase revenue and profit.
Demonstrate a commitment to continuous professional growth through corporate training, industry events, regional meetings, and sponsored development opportunities.