The UPS Store Retail Associate - PM Shift
About The Position
The UPS Store Associate is responsible for assisting and delivering exceptional service to all customers. Services provided at the UPS Store include receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The associate will grow into becoming an expert in services, products, and value options to advise customers by providing accurate information. This role offers opportunities to grow into full‑time and leadership positions while working in a supportive, customer‑focused environment.
Requirements
- High school diploma or GED required
- Strong computer skills (Microsoft Office, Adobe Suites, and internet proficiency)
- Outstanding phone skills and communication skills (verbal, written, spelling, math)
- Prompt, dependable, and responsible
- Able to safely lift 40+ pounds
- Willing and able to work 15-30 hours per week
Nice To Haves
- Previous retail customer service experience preferred
- Previous retail customer service experience
Responsibilities
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Willingness to complete Notary certification and provide notary services to customers.
- Continuously practices good listening skills with customers, UPS Store team members, and leadership
- Takes ownership of the customer's shipping needs and offers viable solutions
- Takes action to learn all product and service offerings, alternative solutions, and industry trends
- Operates all equipment, software, and devices in an expert fashion and is willing to teach others
- Maintains a clean, organized, and safe working environment
- Performs other duties as assigned
Benefits
- Weekly paychecks
- Flexible work hours
- Paid Time Off (PTO)
- Paid Holidays
- Formal on‑the‑job training program
- Opportunities for career growth into full‑time and leadership roles
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
