The Lookout Supervisor

Sundance Mountain Resort•Provo, UT

13d•Onsite

About The Position

Responsible for creating an exceptional Sundance experience by providing consistent, friendly, professional, and timely service of food and beverages at The Lookout.

Requirements

High school diploma or general education degree (GED)
One to Two years related experience and/or training; or equivalent combination of education and experience.
Must possess or obtain a valid food handlers permit within 30 days of employment.
Must possess or obtain the Tips & Sips alcohol service permit within 30 days of employment.
Must pass UDABC background check and send fingerprints to the DABC to represent Sundance's liquor license.
Must be 21 years of age or older

Responsibilities

Supervise, train and plan, direct all Employees on assigned shift.
Ensure that all rules, regulations, and procedures are complied with.
Document incidents and events involving guests or Employees accurately and in detail.
Inspect Employees as to uniforms, cleanliness, identification, etc.
Keep Employees informed of new procedures and hold daily line ups.
Ensures a safe working environment for Employees.
Promote teamwork among Employees.
Must provide courteous and friendly service to all vendors, guests and Employees.
Seeks out ways to provide additional assistance and service to all guests.
Performs other related duties as assigned/required.
Able to handle customer complaints and initiate relevant service recoveries as deemed fit.
Order and serve food and beverage to customers.
Provides quality beverages consistently for all customers.
Greet guests in a friendly and courteous manner and explain any specials and/or promotions for guest awareness.
Handle money in accordance with department policies and procedures.
Full knowledge of menu items and ingredients.
Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
Transport trays/plates throughout the work space which may weigh up to 40 pounds as well as serve food and beverage.
Assists guests with inquiries and reservations and assist with any and all customer needs with a cheerful disposition.
Perform side work duties on a daily basis and other duties assigned.
Ability to keep composure and maintain service standards when dealing with guests complaints to achieve a high level of guest recovery.
Bus tables and ensure tables are reset in a timely manner.
Remain up to date on Resorts current events and the hours of operation.
Maintains the highest level of standards for all product preparation.
Adheres to all Company recipes and measurements.
Produces superior product presentation.
Educates customers on Sundance products and services.
Provides top quality espresso shots for hot and cold beverages.
Exhibit responsible service of alcoholic beverages in accordance to state laws, policies and procedures.
Knowledge of beverages (i.e. beers, wines, liquors, etc) with ability to communicate with guests and staff.
Complete required paperwork including bar transfers and dry stock deliveries.
Ensures that the area is always clean and in good repair, with responsibility for informing Management as needed for maintenance and/or cleaning assistance.
Maintaining cleanliness of assigned station.
Ability to serve hot and cold beverages.
Ability to stock items in proper location.
Ability to wear and work in required uniform and shoes as detailed in departmental policies.
Have a complete understanding of all applicable laws and regulations concerning service of alcoholic beverages.
Remain up-to-date on Hotel current events and the hours of operation of all food and beverage outlets.
Maintain a safe and sanitary workplace.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Complete all applicable paperwork for the above responsibilities and submit to HR in a timely manner.