The Lookout Service Staff I
About The Position
The Lookout Service Staff Level I is a role that requires greeting guests in a friendly and courteous manner, explaining specials and promotions, and possessing knowledge of menu items and ingredients to educate guests and make recommendations. The position involves assisting guests with inquiries, developing guest relations through personalized experiences, and taking phone orders accurately and efficiently. Responsibilities also include inputting orders into the Point of Sale system, handling money according to department policies, ensuring safety and health code standards for food and beverage handling, and consistently providing quality beverages. The role requires transporting trays/plates (up to 40 pounds), delivering food and beverages, staying updated on hotel events and outlet hours, performing opening and closing side work, bussing and resetting tables to Sundance standard, completing paperwork, and stocking items. This is a full-time or part-time, seasonal position with variable AM/PM shifts, requiring availability on Sundays through Saturdays, including weekends and holidays. The FLSA status is Non-Exempt/Hourly, with a pay rate of $15.00/hr + Tips. Interviewing begins late October/early November, with training starting late November. The position is open to individuals aged 16 and older.
Requirements
- High school diploma or general education degree (GED); and a minimum of six months related experience or training; or equivalent combination of education and experience.
- Must be able to use point-of-sale system.
- Must possess or obtain a valid food handlers permit within 30 days of employment.
- Regularly required to stand, walk, use hands, and lift/move up to 20 pounds (occasionally up to 50 pounds).
- Must be 16 years of age or older.
Responsibilities
- Greet guests in a friendly and courteous manner and explain any specials and/or promotions for guest awareness.
- Knowledge of menu items and ingredients to educate guests and make recommendation.
- Assist guests with inquiries in a timely manner.
- Develop guest relations through personalized experience.
- Take phone orders ensuring accuracy and timeliness of delivery or pick up.
- Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
- Handle money in accordance with department policies and procedures.
- Ensure safety measures and health code standards for food and beverage handling are upheld.
- Consistently provides quality beverages for all guests.
- Transport trays/plates throughout the work space which may weigh up to 40 pounds.
- Deliver food and beverage items to guests.
- Remain up-to-date on Hotel current events and the hours of operation of all food and beverage outlets.
- Perform opening & closing side work duties on a daily basis.
- Bus tables and ensure tables are reset in a timely manner and to Sundance standard.
- Complete required paperwork including bar transfers and dry stock deliveries.
- Stock items in proper location.
Benefits
- Employee discounts on dining and resort amenities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
