The Learning Center (TLC) Coordinator

Tennessee Board of Regents • Blountville, TN

5d • $47,837 - $55,470 • Hybrid

About The Position

Reporting to the Director of Advising, the TLC Coordinator manages all administrative operations and tutoring services for The Learning Center, both on-campus and online. Key responsibilities include supervising and training tutors, fostering cross-campus collaboration, and leading professional development. Additionally, the Coordinator evaluates program outcomes, enforces quality standards, and submits data-driven recommendations to the Director.

Requirements

• Some evening hours are required.
• Bachelor's degree in Education, business or a related field from a regionally accredited institution
• Minimum of two years in a management/supervisory position
• Minimum of one year of higher education experience in a student services role
• Strong organizational skills
• Ability to independently handle administrative tasks, duties, and responsibilities
• Concern for the success and growth of students
• Knowledge of instructional methods and tutoring practices
• Ability to recruit, onboard, train, schedule, and supervise student tutors.
• Knowledge of quantitative and qualitative evaluation methods to track learning outcomes, center usage, and program impact.
• Understanding Learning Management Systems (LMS) like Brightspace/D2L, alongside scheduling software and online tutoring platforms.
• Familiarity with college organizational structures, academic policy, curriculum design, and student support services.
• Skill in building partnerships with faculty, academic advisors, and department heads to align tutoring with course demands.
• Strong written communication, public speaking, and workshop facilitation skills for presenting to students, staff, and faculty.
• Technology Skills: MS Office skills, Word, Excel, Outlook; digital records management systems; general operating systems and data information systems

Nice To Haves

• Master's degree in Education, business or a related field from a accredited institution
• Experience in managing budgets
• Two or more years in a management/supervisory position
• Two or more years teaching experience

Responsibilities

• Lead administrative operations for The Learning Center (TLC) across in-person and remote learning environments.
• Employ, train and supervise TLC Tutors.
• Develop, distribute, and maintain tutor availability schedules across multiple campuses and delivery modalities.
• Oversee and manage the college’s online tutoring platform.
• Develop and maintain academic support resources and student learning materials within Brightspace/D2L.
• Ensure high-quality tutoring standards across all on-campus and online modalities.
• Champion best practices in learning center administration and prioritize professional development opportunities for tutoring staff.
• Partner with academic divisions and faculty to align learning support services with curriculum demands to foster student success.
• Facilitate cross-campus communication and collaboration to increase institutional awareness of TLC services
• Design, schedule, and facilitate tutor-led workshops focused on academic, study, and technology skills.
• Evaluate TLC program outcomes, usage metrics, and support practices to measure operational effectiveness.
• Compile and report data-driven findings and strategic recommendations to the Director of Advising.
• Responsible for TLC expenditures and operating within established budget parameters, including expenditures for tutor payroll and physical/digital learning resources.
• Participate in student success related events.
• Perform other duties as assigned by leadership.

Benefits

• Total Compensation Calculator found on the Northeast State Careers Page for a breakdown of the value of the benefits offered to employees of the college.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level