TG Pit Manager - Hourly
About The Position
The TG Pit Manager works closely with the Director of Gaming Operations to oversee all aspects of table games operations and personnel. This role is responsible for developing an effective staff, maintaining positive work morale, and ensuring exceptional guest satisfaction by providing personal attention and resolving disputes. The manager coordinates activities with other departments, coaches and mentors team members, and supports the delivery of world-class hospitality. Key responsibilities include controlling labor costs through forecasting and scheduling, monitoring game activity to protect integrity and assets, directing game openings and closings based on business levels, and maintaining thorough knowledge of games and house rules. The position also involves authorizing and supervising table game fills, credits, and limits, ensuring compliance with federal regulations for currency transaction reporting and identifying high roller action, and facilitating communication between shifts and departments. The manager must ensure all gaming activity adheres to the Colorado Limited Gaming Act and Gaming Regulations, and perform other duties as directed, with regular and reliable attendance being a fundamental requirement.
Requirements
- Passionate and enthusiastic about their career, caring for their team.
- Solid decision-making, organization, and interpersonal skills.
- Excellent verbal communication skills.
- Ability to thrive in a fast-paced, multi-tasking, hands-on environment.
- Ability to establish and maintain positive and professional working relationships with all individuals, customers, and co-workers.
- Ability to work occasional overtime and irregular hours.
- One (1) year of related experience and/or training or equivalent combination of education and experience.
- Must have a valid and current State of Colorado Gaming License.
Nice To Haves
- A bachelor's Degree in Business is preferred, or equivalent experience in casino operations, hotel operations, food and beverage, or HR.
Responsibilities
- Works closely with the Director of Gaming Operations to oversee table games operations and personnel.
- Develops an effective staff to meet and exceed performance expectations by establishing and maintaining positive work morale.
- Provides personal attention and assistance to internal and external guests.
- Ensures guest satisfaction.
- Resolve patron disputes.
- Coordinates Table Games activities with other departments.
- Coaches, mentors, and advocates for Team Members as well as the Company.
- Supports Team Members in providing excitement and delivering world-class service through excellent hospitality and customer service.
- Responsible for controlling labor costs through proper forecasting and scheduling of staff.
- Schedules staff to meet the demands of the business and makes adjustments if necessary.
- Monitors Table Games activity and customer play to protect the integrity of the games and safeguard the casino's assets.
- Directs the opening and closing of individual games based on business levels.
- Maintains a thorough knowledge of games, house rules, and procedures covering each game within assigned pit(s).
- Explains game rules to employees and customers as necessary.
- Authorizes and supervises the Table Games fills, credits, and limits.
- Assures proper completion of currency transaction reporting paperwork as required by federal regulation.
- Rates customer table game activity and identifies high roller action as required by federal regulation.
- Ensures there is proper communication with staff between shifts and other departments.
- Ensures gaming activity is conducted in accordance with the Colorado Limited Gaming Act and Gaming Regulations.
- Performs other duties, including special projects, as needed or directed.
- Regular and reliable attendance is a fundamental requirement of this position.
- Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business.
Benefits
- Health & Wellness: Medical (full-time only), HSA, FSA, Dental, and Vision coverage.
- Financial Security: Life insurance, disability coverage, and supplemental benefits.
- Retirement Savings: 401(k) plan with company matching after one (1) year of service.
- Paid Time Off: Generous PTO program.
- Convenient Transportation: Free shuttle service from Colorado Springs and Woodland Park.
- Wellness Perks: Complimentary local gym membership.
- Professional Growth: Tuition reimbursement and career development opportunities.
- Exclusive Discounts: Employee savings on hotel and resort services.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
