TFB Solutions Support

T-Mobile • Overland Park, KS

4d • Onsite

About The Position

This role provides technical sales support to ensure successful customer integration and implementation of established products and systems. It supports large, complex unit sales through pre-sales, mid-sales, and post-sales technical consulting activities. The role analyzes customer business needs and presents technical product proposals for integration and implementation with customer systems and equipment. Success is measured by timely and budget-compliant implementation, effective resolution of customer issues, and support of trials and proofs of concept. The work impacts the organization by enabling customer satisfaction and operational efficiency through expert technical guidance and collaboration with operations teams.

Requirements

• Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent
• 5 years advanced knowledge/experience in H/W, S/W and system certification, testing, methods and procedures.
• IoT : SIM/device management platforms, IoT standards and protocols, ecosystem partner experience (SIs, HW/SW OEMs, platforms, middleware, analytics engines)
• Technical Support: Device troubleshooting, design, and certification; Tier 1–3+ support experience; ability to provide technical training to sales and peer teams
• Testing Tools: Hands-on experience with Jira, TestRail, or similar test management platforms
• Network Tools: Netscout, NOC tools, probes
• Standards & Protocols: Telecom strategy, 3GPP standards, and related protocols
• APIs: Integration experience with SOAP, REST, and other web services
• Project Management: Ability to manage project objectives across cross-functional teams
• Business Transformation: Ability to identify technical and business process transformation opportunities and develop tools to drive organizational efficiency
• At least 18 years of age
• Legally authorized to work in the United States

Nice To Haves

• Acceptable areas of study include IT, Telecom, Information Systems, Engineering or related field
• 4 years providing strategic design and process direction in a leadership or individual role, working with Cloud Ecosystem partners (system integrators, HW/SW OEMs, platforms, etc.)
• 3+ years in telecommunications, engineering, or sales engineering; experience with cloud products, services, and applications
• Technical Sales: Pre-sales, mid-sales, and post-sales support; designing and presenting business and technical customer solutions
• Cloud: Cloud services integration and working knowledge of cloud strategy
• Programming: JavaScript, Python, C, Ruby
• CCNA, CCDA, CCNE, CCIE, CCDP, CCNP. Cisco Network Associate/Professional Certification.
• AWS. Amazon Associate/Professional Certification
• Azure. Microsoft Professional Certification.
• IBM Cloud. IBM Industry Certification.
• Google Cloud. Google Professional Certification.

Responsibilities

• Design and execute Business Value Testing (BVT) frameworks to validate wireless product performance against defined KPIs; analyze results and deliver actionable recommendations
• Collaborate with Product Managers to define acceptance criteria and success benchmarks for new wireless features and offerings
• Partner with Engineering, IT, Vendor, and QA teams to triage issues surfaced during testing cycles and drive timely resolution
• Lead device certification and compatibility testing activities to ensure product performance meets commercial launch standards
• Provide technical pre-sales, mid-sales, and post-sales support across TFB business opportunities to ensure successful customer integration and implementation
• Serve as the primary technical point of contact for customer trials and proofs of concept, validating solution fit and performance
• Analyze customer business needs and present tailored technical product proposals for integration with customer systems and equipment
• Resolve Tier 3 and above customer-impacting issues to maintain service reliability and customer satisfaction

Benefits

• Competitive base salary and compensation package
• Annual stock grant
• Employee stock purchase plan
• 401(k)
• Access to free, year-round money coaches
• Medical, dental and vision insurance
• Flexible spending account
• Paid time off
• Up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level