Testing Specialist

San Jacinto College•Houston, TX

6d•Onsite

About The Position

The Testing Specialist is responsible for administering various academic and professional exams, including TSIA, GED, CLEP, Accuplacer ESL, correspondence, make-up, distance learning, and accessibility services tests. This role involves inputting test scores into the student database system, collaborating with local high schools and dual credit directors for offsite testing, and troubleshooting computer and test-related issues during administration. The specialist must uphold security standards set by external vendors and internal stakeholders, process exam documents, assist students with scheduling, and maintain secure storage for testing materials and records. Additionally, the role requires answering inquiries via phone and email, maintaining organized service areas, and collaborating with other college departments to facilitate testing services.

Requirements

Demonstrate the college values
Display impeccable integrity and commitment to upholding standards
Display excellent written and verbal communication skills
Display adaptability to changes in policies and procedures
Work unsupervised and multitask in a fast-paced office environment
Possess personal computer literacy skills
Possess outstanding customer service and interpersonal skills
Display team-oriented and collaborative work relationship with other staff members
Associate degree or four years of office experience in a college/educational environment.

Nice To Haves

Completion of college-level credits or some post-secondary education
In-depth knowledge of testing
In-depth knowledge of Banner
In-depth knowledge of and ability to enforce institutional policies and procedures
Understanding of FERPA law

Responsibilities

Administer a variety of academic and professional exams, including TSIA2, Accuplacer ESL, GED, CLEP, correspondence, make-up and accessibility services exams.
Collaborate with dual credit and service area high schools to administer offsite TSIA2 exams as needed.
Uphold all administration and security standards of our external vendors and internal stakeholders, including Pearson, College Board and SJC academic and technical programs.
Process associated documents for all exams and input test scores into the student database system.
Assist students and other community testers to schedule and request test appointments.
Maintain secure storage for testing materials and internal testing records.
Create student identification records in the student database system when appropriate.
Answer phone, emails and other communications to assist students, staff, faculty and community with testing inquiries.
Maintain well-organized and clean service areas for student and staff use.
Collaborate with other San Jacinto College division and academic departments to facilitate testing services.
Other duties as assigned.