Testing Services Program Assistant (Job Share)

Mt. Hood Community College•Gresham, OR

34d•Onsite

About The Position

Performs a variety of administrative and program support functions for the Testing Services department and Student Services Hub. Acts as a first point of contact for students and visitors. Administers tests, manages records, promotes services, and provides general customer service and support.

Requirements

High school diploma or GED
Three (3) years of experience in test administration and/or office or program support, including at least two (2) years of experience in a student supporting role
Obtain certifications for proctoring exams within six (6) month of hire, and maintain annually or as dictated by the certifying body throughout employment
Must be available to work one evening per week
Intermediate (considerable) experience utilizing word processing, e-mail, spreadsheets, and databases preferably within the Microsoft Office Suite
Filing and data entry skills
Intermediate keyboarding skills
Ability to operate standard office machines such as telephone, fax, and copier
Ability to effectively handle multiple tasks, priorities, and changing deadlines
Able to communicate effectively, both orally and in writing
Ability to interpret data and to solve problems

Nice To Haves

Associates' degree or higher
Bilingual skills with fluency in English and Spanish, Russian, or other language that meets community needs

Responsibilities

Greets students and visitors, and provides general information and assistance related to student services and the testing program. Assists in resolving problems and directs and refers students to appropriate College and community services as appropriate.
Troubleshoots technical issues related to testing software and assists students with basic questions regarding MHCC systems access and navigation of College and government websites and applications.
Serves as certified test administrator, proctor, and reporter for a variety of assessments and exams. Communicates placement testing options to students, generates remote testing vouchers, verifies test scores for accuracy, and provides follow-up information to student's post-placement. Adheres to security and proctoring requirements, incident handling, and reporting. Maintains familiarity with testing software and databases.
Provides basic support for financial aid inquiries including, but not limited to, guidance on MHCC, federal, and state application processes and regulations. Assists with document intake and escalates questions to financial aid advisers as needed.
Collects, evaluates, and enters placement data into CX, and communicates multiple measures practices and policies to students and staff members. Maintains familiarity with the use of Multiple Measures for evaluation and placement of incoming students.
Organizes and maintains required test records, documentation, and statistics.
Accepts and processes cash payments, posts charges, issues change, processes refunds, and reconciles cash drawers as needed.
Provides administrative support for the department. Responds to telephone and online inquiries. Facilitates maintenance requests and submits IT service orders.
Represents Testing Services on appropriate division, student services and campus-wide committees and at various meetings as requested.
Assists with training of new Testing Services staff.
Performs all other related duties as assigned.