Testing Services Manager

Ivy Tech Community College•Noblesville, IN

8d•$46,300

About The Position

Under the direct supervision of the Director of Testing, Tutoring, and Library Services (or designee) and indirectly reporting to the Executive Director of Statewide Testing Services for tasks associated with statewide Testing Services policy and procedure, the Testing Services Manager will manage Testing Services operations within the campus and/or rollup campus area. The manager will be responsible for the day-to-day administration of all Testing Services operations in the roll-up campus. The Manager is responsible for maintaining set standards of exam administration and security procedures within Testing Services. The Manager will establish and maintain relationships with Academic Affairs, Student Success, Enrollment Services, Workforce, other departmental staff, faculty, testing vendors, partners and other stakeholders as appropriate. · Ensure the administration of exams through Testing Services to meet exam integrity and security as well as provide exemplary customer service. This includes operational support to campus roll-up sites or locations that deliver exams outside of and/or without a dedicated Testing Center. · Ensure that all Testing Services staff charged with exam administration meet vendor process and administration requirements. · Manage the scheduling of Testing Services activities. · Manage record keeping and reporting of Testing Services activity. Keep records of all Testing Services exam administration conducted on the campus and campus roll-up sites and other information as necessary to provide reports in a timely manner. · Measure and maximize Testing Center capacity. Ensure that appropriate equipment is available for the administration and security of exam administration. · Hire and supervise appropriate staff, such as proctors. · Communicate and market Testing Services to internal audiences. · Maintain Testing Services budget including exam and supply purchasing. · Work alongside Workforce Alignment and Academic partners on curriculum and/or training that includes exam administration. · Work closely with other Testing Services Managers to ensure consistency for candidates and promotion of academic integrity. Active participation in Testing Services Management group discussions and attendance at statewide meetings. · Stay abreast of knowledge about academic assessments, certifications and exam providers. · Explore opportunities and make recommendations to leadership on ways to add/expand services to meet student and community needs. · Obtain and maintain vendor credentialing to act as an occasional backup, temporary proctor when needed. · Participate in training as necessary to stay abreast of appropriate technical areas. · Coordinate the use of any exam administration workstations placed at outlying locations. · This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards. Supervision Received: Director of Testing, Tutoring, and Library Services or Academic Affairs designee. Matrix reporting to Executive Director Statewide Testing Services in Systems Office. Supervision Given: Testing Services support staff and proctors. Staff necessary to operate Testing Services effectively.

Requirements

Three (3) years related experience in one or more of the following areas: testing centers, information management, resource management, training, or education.
Working knowledge of computers is essential.
Strong interpersonal, leadership, problem solving and conflict resolution skills.
Ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.
Must possess an ability and a willingness to travel in the performance of assigned duties.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Ensure the administration of exams through Testing Services to meet exam integrity and security as well as provide exemplary customer service. This includes operational support to campus roll-up sites or locations that deliver exams outside of and/or without a dedicated Testing Center.
Ensure that all Testing Services staff charged with exam administration meet vendor process and administration requirements.
Manage the scheduling of Testing Services activities.
Manage record keeping and reporting of Testing Services activity. Keep records of all Testing Services exam administration conducted on the campus and campus roll-up sites and other information as necessary to provide reports in a timely manner.
Measure and maximize Testing Center capacity. Ensure that appropriate equipment is available for the administration and security of exam administration.
Hire and supervise appropriate staff, such as proctors.
Communicate and market Testing Services to internal audiences.
Maintain Testing Services budget including exam and supply purchasing.
Work alongside Workforce Alignment and Academic partners on curriculum and/or training that includes exam administration.
Work closely with other Testing Services Managers to ensure consistency for candidates and promotion of academic integrity. Active participation in Testing Services Management group discussions and attendance at statewide meetings.
Stay abreast of knowledge about academic assessments, certifications and exam providers.
Explore opportunities and make recommendations to leadership on ways to add/expand services to meet student and community needs.
Obtain and maintain vendor credentialing to act as an occasional backup, temporary proctor when needed.
Participate in training as necessary to stay abreast of appropriate technical areas.
Coordinate the use of any exam administration workstations placed at outlying locations.