Program Services Assistant Manager - Job Placement

Durham Exchange Club Industries Inc•Durham, NC

10d•Onsite

About The Position

POSITION SUMMARY Perform Division of Employment and Independence for People with Disabilities counseling services for adults with disabilities in a private non-profit. Reasonable Accommodation Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. ESSENTIAL DUTIES, RESPONSIBILITIES AND EXPECTATIONS · Extensive knowledge of Job Placement services and best practices. · Consult with manager on short- and long-term goals for your area. · Make routine decisions based on conclusions from previous situations for which precedent is set. · Consult with manager on complex issues not easily evaluated or issues for which there is no precedent. · Oversee day-to-day operations in your assigned areas, provide assistance and guidance. Assist staff to prevent supervisor/service coordinator conflicts. Coordinate the efforts of programs in your area. · Help staff in your area establish work priorities. Receive assignments from manager and assign/train staff in your area according to correct procedures. · Supervise “Associate Professionals” and “Paraprofessionals” as defined by MH/DD/SA and maintain necessary documentation of supervision. · Responsible for all documents, files and reports, ensuring their compliance with established standards. Must ensure that all paperwork is kept up-to-date by you and all staff under your area · Act as a liaison between the staff in your assigned programs and the Program Services Manager. · Train and monitor professional development of staff in the programs assigned to you. · Update and maintain current “Placement Grid Tracker.” · Hold and lead bi-weekly meetings with Placement staff to maintain performance and communication within the program. · Review paperwork (payroll forms, records, case notes) for accuracy of information and process. · Follow up with VR on any non-payments. · Review and approve timesheets and PTO requests for assigned staff. · Act as liaison between staff in your area and manager. · Consult with manager to give input on staff evaluations. Consult with manager on staffing needs. · Complete and conduct yearly Performance Reviews with assigned staff. · Lead disciplinary and performance improvement meetings as applicable · Conduct training for all DECI staff in your area of expertise as needed. · Take an active role in area organizations to advance or promote employment of people with disabilities. · Participate in Community Networking and advocating DECI services and programs with local organizations. · Maintain certification in First Aid, CPR and North Carolina behavior intervention techniques · Seek out information and associations to remain current with industry practices and methodology. · Substitute for other Program Services Staff as requested. · Participate in DECI-sponsored training as assigned and assist with training new staff. · Ability to navigate and input documentation and other needed information into the ENCORE database. · Other duties as assigned.

Requirements

Associates degree required or a related four-year degree preferred; may substitute equivalent related work experience in field such as social work, counseling, education, or vocational rehabilitation.
Strong analytical and organizational skills as demonstrated by past job performance. Ability to collect, organize and analyze information.
Excellent communication skills and ability to work cooperatively and effectively with people of all levels.
Good writing skills and proper use of grammar.
An understanding of basic behavior modification and task-training techniques.
An understanding of confidentiality and the rights of people with disabilities.
Ability to understand and follow verbal and written instructions independently, plan and organize work.
Excellent organizational skills. Must be able to schedule and prioritize assignments and juggle multiple tasks.
Exhibit the flexibility to adapt to varied requests and interrupted schedules
Minimum of a four-year degree and must have combination of education and experience to be considered a “Qualified Professional” under the MH/DD/SA definitions.
Fluency in English language to facilitate communication with individuals with disabilities.
Valid driver's license and reliable transportation.
Good computer skills with Microsoft Word and familiarity with Microsoft Access needed
U.S. Citizen or U.S. work qualification

Responsibilities

Extensive knowledge of Job Placement services and best practices.
Consult with manager on short- and long-term goals for your area.
Make routine decisions based on conclusions from previous situations for which precedent is set.
Consult with manager on complex issues not easily evaluated or issues for which there is no precedent.
Oversee day-to-day operations in your assigned areas, provide assistance and guidance. Assist staff to prevent supervisor/service coordinator conflicts. Coordinate the efforts of programs in your area.
Help staff in your area establish work priorities. Receive assignments from manager and assign/train staff in your area according to correct procedures.
Supervise “Associate Professionals” and “Paraprofessionals” as defined by MH/DD/SA and maintain necessary documentation of supervision.
Responsible for all documents, files and reports, ensuring their compliance with established standards. Must ensure that all paperwork is kept up-to-date by you and all staff under your area
Act as a liaison between the staff in your assigned programs and the Program Services Manager.
Train and monitor professional development of staff in the programs assigned to you.
Update and maintain current “Placement Grid Tracker.”
Hold and lead bi-weekly meetings with Placement staff to maintain performance and communication within the program.
Review paperwork (payroll forms, records, case notes) for accuracy of information and process.
Follow up with VR on any non-payments.
Review and approve timesheets and PTO requests for assigned staff.
Act as liaison between staff in your area and manager.
Consult with manager to give input on staff evaluations. Consult with manager on staffing needs.
Complete and conduct yearly Performance Reviews with assigned staff.
Lead disciplinary and performance improvement meetings as applicable
Conduct training for all DECI staff in your area of expertise as needed.
Take an active role in area organizations to advance or promote employment of people with disabilities.
Participate in Community Networking and advocating DECI services and programs with local organizations.
Maintain certification in First Aid, CPR and North Carolina behavior intervention techniques
Seek out information and associations to remain current with industry practices and methodology.
Substitute for other Program Services Staff as requested.
Participate in DECI-sponsored training as assigned and assist with training new staff.
Ability to navigate and input documentation and other needed information into the ENCORE database.
Other duties as assigned.